Crystalynn Godek, Cpc, Eli-Mp Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Irvine, Ca, Us

• Empowers clients and partner companies using the Activate 180 Methodology, which is specifically geared to elevate employee performance, retention, productivity, and happiness.• Corporate success coach who provides critical support to employees of partner organizations to optimize business results.• Develops holistic, individualized career coaching plans to improve satisfaction and productivity in all areas of life (career, relationships, health and wellness, and finances).• Navigates clients to formulate goals, holds them accountable, offers tools that break through blocks and limiting beliefs, and helps them create better habits.

• Providing 1:1 coaching, feedback, and support to young leaders and working moms.• Introducing tools, concepts, and practices to build and maintain self-confidence.• Co-creating plans to help clients take confident action on personal and professional goals.• Helping clients navigate challenges and transitions with a focus on balance and wellbeing.

Indianapolis, Indiana, Us

• Led HR/Talent function as a strategic partner, coach, and member of the executive team• Conducted full-cycle recruitment process while advising and influencing leaders• Developed talent and organization design strategy to scale the team in a fully remote environment• Launched engagement initiatives that align with and support the company’s mission and values• Facilitated new hire onboarding and offboarding experience• Developed frameworks for performance management, career development, and promotion• Served as the primary point of contact for employees with policy, benefit and leave inquiries

Indianapolis, In, Us

• Configured and executed performance management processes within Cornerstone application, including 90-day reviews, annual goal setting, annual performance reviews and the talent review and succession planning process• Facilitated the administration of company-wide annual employee engagement survey and action-planning process• Streamlined employee recognition and awards programs• Developed and led employer value proposition (EVP) campaign creation to attract and retain top talent

Indianapolis, In, Us

• Designed and executed performance management processes including goal setting, self-assessments, manager reviews, and HR calibration • Led the annual talent review and succession management processes, aligning leaders and key stakeholders • Collaborated with L&D team and business leaders to strengthen, implement and administer talent programs to drive business performance• Developed continuity and consistency throughout processes that directly impacted employee experience

Indianapolis, In, Us

• Led cross-functional projects and company HR initiatives• Designed and implemented new associate on-boarding program• Created a comprehensive HR metrics dashboard and workforce planning strategy• Launched a social media recruitment strategy to showcase company culture and increase engagement with candidates and current employees• Assessed the needs of key stakeholders to define requirements and deliverables, develop and manage project plans, manage change and define operational processes related to talent management• Developed recruiting processes and strategies to attract passive candidates and select top talent for corporate and field service positions

Indianapolis, In, Us

• Developed strategic partnership with Executive Team and department leaders to foster organization learning and identify talent needs• Acted as talent consultant for internal employees• Designed and facilitated leadership development and mentor programs to drive growth and retention• Selected and implemented LMS technology to establish online and distance learning• Identify gaps in skills, knowledge or performance and develop training solutions• Designed and administered online training content consisting of 50+ instructor led and onlinecourses• Conducted individual career coaching and connected employees with mentoring opportunities• Cultivated employee engagement by launching award-winning company culture initiatives • Led coordination and facilitation of new employee on-boarding and training

Indianapolis, In, Us

• Outlined department goals, objectives, policies, and procedures• Created coaching and individual development programs for service teams• Facilitated strong collaboration between functional departments to identify portal improvementsand drive customer service standards• Implemented project management tools to drive success of project teams• Drafted service/support offerings for customer RFPs and add-on MRR• Presented operational service practices and standards to potential customers within sales process

Indianapolis, In, Us

• Established review process and company-wide performance management standards• Collaborated with the Executive team and Founders to set vision and prioritize initiatives for theclient services/operations team• Accountable for improving service KPI metrics for client experience and delivery• Collaborated with Developers to improve software functionality, automate helpdesk tasks, anddrive efficiencies

Indianapolis, In, Us

• Coordinated company merger and restructure process with Bluefish Wireless• Established best practices for interviewing, hiring, candidate selection, and training• Constructed company-wide employee recognition program• Monitored staffing levels and restructured support teams based on workload• Implemented efficiencies resulting in 30% monthly call volume reduction

Indianapolis, In, Us

• Maintained relationships with key enterprise customers and acted as escalation point of contact• Established help desk performance metrics and created efficiencies by automating manual help desk tasks

Indianapolis, In, Us

• Established and maintained relationships with key enterprise customers• Successfully executed international mobility project for enterprise customer in 18 countries & 6 languages• Developed project plan and managed changes to the project scope, schedule, and costs• Designed best practices for implementation of MOBI cloud-based platform for new clients

Indianapolis, In, Us

• Led Individual Liable Sales team with 52% increase in sales in 2009• Documented system processes and created employee training manuals• Designed and launched new online mobility sales portal by collaborating with Developer team• Delivered individualized wireless solutions to satisfy customer needs• Established and communicated monthly sales goals• Interviewed, hired and trained members of IL Sales team

Indianapolis, In, Us

• Delivered individualized wireless solutions to satisfy customer needs

Menomonee Falls, Wisconsin, Us

• Oversaw daily operations of a $21 million business• Delivered full life-cycle recruitment by identifying, screening, evaluating, and placing qualifiedcandidates• Led coordination and facilitation of new employee onboarding (New Hire Orientation) and training• Facilitated consistent evaluation and development of in-store talent• Created weekly schedules for store employees and monitored payroll on a daily basis• Inspired team performance and execution of projects to achieve sales goals and maintain budgetcontrols• Organized and executed total store inventory process

Minneapolis, Mn, Us

Managed daily operations of a $32 million business and led a diverse team of over 150 employees. Created and fostered an environment which recognizes teamwork and drives for results. Recruited, trained, coached and developed talent at all levels. Analyzed business operations to drive profitable sales and reduce controllable cost.Additional Leadership Experiences:• Championed inventory process• Served as District College Recruiter within state of Indiana• Led team as store Safety Captain

Life & Leadership Coach Training

Bachelor’S Degree, Business Administration And Management, General