Crystelle Bourassa Email & Phone Number

Candiac, QC, CA

• Provides individual coaching to foster employee's growth and development
• Delivers training to employees and managers to foster professional growth, empowerment, and performance

• Provides advice and support for the integration and skill development of the new medical operations leadership
• Provides guidance and support for the implementation of strategic projects

• High level management of 24/7 interhospital and prehospital aeromedical evacuation operations
• Recruitment, organization, and support of a growing medical team in highly complex operations
• Creation and empowerment of a highly performing medical leadership & support team
• Creation and optimization of processes to achieve operational efficiency
• Implementation and management of operational and strategic projects, two of which added new value propositions to the company's portfolio of services

• Day-to-day operational management of a team of over 180 clinicians
• Empowerment of a team of 13 team leaders and an assistant head nurse
• Creation and optimization of processes
• Implementation and management of clinical, operational, and strategic projects
• Recruitment, organization, and support of a rapidly growing clinical team

• Creation of initial and continuous training programs for the various professionals of the clinical team
• Deployment of an individual coaching program for the nursing team aimed at improving the efficiency of telemedicine practices
• Supervision of training personnel and optimization of training practices
• Post-training evaluation and support to achieve MedOps' OKRs and target metrics
• Collaboration with the various projects and initiatives of the MedOps and Partnership teams

Montreal, Quebec, Canada

• Assessments, recommendations, and patient education in a primary health care setting
• Collaboration in the development of protocols and care processes
• Partnership with technical and product teams to ensure technology alignment with the needs of clients and the medical team

Salluit, Quebec, Canada

• Patient care in an extended role setting using a wide array of collective orders. Efficient patients' needs assessment in order to provide outstanding healthcare in various situations:
• Management of the 0-5 years vaccination and Synagis programs
• Assessment of acute, chronic, urgent, and traumatic health conditions
• Management of major emergencies and aeromedical evacuations

• Management of adult patients in a medical emergency or traumatic context
• Close clinical surveillance using non-invasive monitoring

Kuujjuaq

• Health care in a remote northern region hospital setting.
• Management of major emergencies and aeromedical evacuations
• Care of clientele of all ages in a care unit

Longueuil

• Postpartum home visits
• Physical & psychosocial assessment of the newborn, mother and immediate family
• Breastfeeding counselling
• Infant, healthcare student, and immigrant immunization

Sherbrooke

• Hemodialysis
• Cardiology

Mini-Mba, Advanced Management Course (Amc)

Bachelor'S Degree, Sciences Infirmières

Activities and Societies: Association générale des étudiants et étudiantes en sciences infirmières de l'Université de.

Diplôme D'Études Collégiales, Soins Infirmiers

Activities and Societies: Tutorat biologie