Crystina Revolorio Email & Phone Number

Los Angeles, Ca, Us

Long Beach, California, United States

El Segundo, California

Monterey Park

Cypress, California

Oversight and management of our Client IPA's, Customer Service Contact Center and Utilization Management Department. Strong focus on client satisfaction and delivery of successful outcomes in terms of quality and financial performance. Building and development of infrastructure for all three business units using a process improvement approach.• Responsible for oversight and management of all client IPA’s• Responsible for leading, directing and managing all activities within the… Show more Oversight and management of our Client IPA's, Customer Service Contact Center and Utilization Management Department. Strong focus on client satisfaction and delivery of successful outcomes in terms of quality and financial performance. Building and development of infrastructure for all three business units using a process improvement approach.• Responsible for oversight and management of all client IPA’s• Responsible for leading, directing and managing all activities within the Customer Service call center.• Responsible for leading, directing and managing all day-to-day and strategic operations for the outpatient Utilization Management department.• Reduced abandonment rate from 42% to under 10% in 4 weeks and improved service level from 3% to over 60% in 4 weeks.• Developed infrastructure for managing client accounts with a focus on improvement of quality, contract and financial management and performance.• Identify business needs, opportunities; established priorities and ensured the allocation of resources to maximize client satisfaction.• Serve as escalation point for issues impacting both clients and internally to minimize risk to the client and ensure client satisfaction.• Developed key metrics and worked with internal teams to develop necessary reporting in order to effectively manage clients and business unit performance.• Conduct data analysis and reporting to assist clients in making key business decisions.• Directed and led team projects focused on continuous improvement. Show less

Greater Los Angeles Area

Provide project management support to assist in the execution of company-wide initiatives and projects with a focus on those involving IS, implementation of new systems or applications or automation of processes (lean/process improvement). Project deployments and process improvement initiatives are implemented with PMP and Lean Six Sigma methods to ensure a successful project life cycle while remaining efficient and compliant in processes. Enterprise Project Experience:• CareSentry… Show more Provide project management support to assist in the execution of company-wide initiatives and projects with a focus on those involving IS, implementation of new systems or applications or automation of processes (lean/process improvement). Project deployments and process improvement initiatives are implemented with PMP and Lean Six Sigma methods to ensure a successful project life cycle while remaining efficient and compliant in processes. Enterprise Project Experience:• CareSentry Implementation (Point-of Care Alerts & Patient Registry)• SB-138 Implementation (Patient Confidentiality Regulations)• Lab Letter Automation (Automation of Lab Result Notification)• Skype for Business Enterprise Roll-Out• Health Information Exchange Phase I• Electronic Dental Record Upgrade Show less

Managed all Patient Access and Front Office operations across all AltaMed Medical Group clinics (20+). Dedicated to meeting customer expectations, ensuring the delivery of the highest quality patient experience by partnering with leadership and site management, measuring progress against goals, identifying trends and implementing process improvements.• Worked collaboratively and as a team member with multiple enterprise departments, managers, executive leaders and physicians to meet… Show more Managed all Patient Access and Front Office operations across all AltaMed Medical Group clinics (20+). Dedicated to meeting customer expectations, ensuring the delivery of the highest quality patient experience by partnering with leadership and site management, measuring progress against goals, identifying trends and implementing process improvements.• Worked collaboratively and as a team member with multiple enterprise departments, managers, executive leaders and physicians to meet strategic objectives.• System Administration & Oversight of NextGen (Electronic Practice Management system) • Development and Oversight of new hire training and refresher training program for all front office/registration staff (200+). Increased retention rate and reduced employee turnover to below 3%.Special Projects/Accomplishments:• Implemented and launched enterprise contact center. Responsible for planning, space planning, budgeting, technical system sourcing and implementation, staff and recruitment. Maintained service levels at over 95%.• Selected to lead two (2) lean/six sigma process improvement projects related to patient access, continuity of care and lean registration processes. Successfully completed implementation of both projects and have been able to increase continuity of care by 18%, reduce no-show rates by 10% and reduce cycle time by over 10 minutes.• Established enterprise Patient Access Department of 6+ employees to develop and manage processes related to access and panel management including but not limited to:o Centralized schedulingo Provider panel reporting and measuremento Supply/demand forecasts and reporting, • Implemented automated appointment reminder system (Patient Prompt) and real-time eligibility verification system (RTS)• Participated as a lead in the selection and implementation of NextGen (Electronic Health Record) system. Trained 400+ employees. Show less

Responsible for overseeing all front office functions across the organization, including customer experience, process improvement and standardization as well as contact center operations.

Worked directly with the CFO and assisted in overseeing the billing department as well as some other finance related responsibilities such as budgeting, accounts payable and recievable.

Management

Six Sigma Green Belt Certification

Education record