Crystyn Johnson Email & Phone Number

Laurel, Maryland, United States

Reporting and Feedback: Generate weekly reports detailing delinquent accounts and renewal statuses, providing comprehensive feedback to ownership to facilitate informed decision-making and proactive management strategies.Financial Administration: Efficiently receive and process all invoices due, ensuring timely payments and accurate financial records. Close each month by completing owners' reports, variance reports, and budget comparisons, collaborating closely with the accounting… Show more Reporting and Feedback: Generate weekly reports detailing delinquent accounts and renewal statuses, providing comprehensive feedback to ownership to facilitate informed decision-making and proactive management strategies.Financial Administration: Efficiently receive and process all invoices due, ensuring timely payments and accurate financial records. Close each month by completing owners' reports, variance reports, and budget comparisons, collaborating closely with the accounting department to prioritize monthly bills and contracts.Team Leadership and Management: Effectively manage the onsite office team by setting clear leasing and maintenance goals, conducting hiring processes at the property level, and fostering a collaborative and high-performing work environment.Legal Compliance and Enforcement: Submit legal suits for delinquent accounts, breaches of leases, and violations, representing the property in court to ensure accurate legal filings and resolutions.Rent Processing and Accounting: Oversee all rent payment processes within the office, including posting monthly rents, late fees, parking fees, etc. Complete deposit accounting by closing applicant and past resident accounts and submit past due statements to collections as necessary.Facility Management: Implement new parking systems and security features, such as cameras, to enhance property safety and security.Owner Collaboration: Hold weekly meetings with ownership to discuss property improvements, address concerns, and review budgets, ensuring alignment with property goals and objectives.Rent Rate and Application Approval: Review and approve rent rates and specials, as well as renewals and applications, leveraging market insights and financial considerations to optimize property performance.Maintenance Coordination: Work closely with the maintenance and renovation team to ensure prompt completion of apartment turnovers, maintaining high-quality standards and tenant satisfaction. Show less

Washington Dc-Baltimore Area

Occupancy Management: Successfully decreased occupancy delinquencies by an impressive 53% since May 2022, implementing effective strategies to optimize tenant retention and financial performance.Legal Liaison: Collaborate closely with the legal team to ensure timely scheduling of legal filings and maintain compliance with regulatory requirements, contributing to streamlined legal processes and risk mitigation.Financial Support: Provide valuable assistance with month-end closing… Show more Occupancy Management: Successfully decreased occupancy delinquencies by an impressive 53% since May 2022, implementing effective strategies to optimize tenant retention and financial performance.Legal Liaison: Collaborate closely with the legal team to ensure timely scheduling of legal filings and maintain compliance with regulatory requirements, contributing to streamlined legal processes and risk mitigation.Financial Support: Provide valuable assistance with month-end closing bank reconciliations and ledger balance management, ensuring accuracy and integrity in financial reporting.Cashflow Management: Directly manage property cashflow, overseeing income and expenses to maintain financial stability and support operational needs.Lease Administration: Effectively manage lease renewals, incentives, and negotiations, fostering positive tenant relationships and maximizing revenue potential.Fee Posting: Accurately post late fees and future charges, ensuring consistency and transparency in financial transactions.Market Rate Analysis: Contribute insights to monthly pricing calls to determine market rates, supporting informed decision-making and competitive positioning in the local market.Compliance and Tenant Relations: Handle lease violations, breaches, and notices, ensuring timely and appropriate resolution while maintaining positive tenant relations.Resident Assistance: Assist residents with various processes, including notice vacates, military terminations, and lease end dates, providing support and guidance to facilitate smooth transitions Show less

Virginia, United States

Rent Review and Advocacy: Analyzed rental rates for affordable housing units, advocating for optimal pricing within the guidelines set by Fairfax County and Washington DC authorities to ensure fair and accessible housing options for all.Waitlist Management: Effectively maintained and managed the affordable housing waitlist, ensuring transparency and fairness in the allocation process.Reporting: Produced and submitted monthly reports on affordable housing metrics to Fairfax… Show more Rent Review and Advocacy: Analyzed rental rates for affordable housing units, advocating for optimal pricing within the guidelines set by Fairfax County and Washington DC authorities to ensure fair and accessible housing options for all.Waitlist Management: Effectively maintained and managed the affordable housing waitlist, ensuring transparency and fairness in the allocation process.Reporting: Produced and submitted monthly reports on affordable housing metrics to Fairfax County, facilitating transparency and compliance with regulatory requirements.Market Analysis and Strategy: Assisted in developing market pricing and occupancy strategies to maximize housing accessibility and community integration.Leasing Operations: Facilitated the leasing process by effectively showcasing available apartments to prospective tenants, completing necessary leasing documentation, and ensuring a seamless transition into their new homes.Performance Excellence: Achieved exceptional leasing performance with a 130% gross closing ratio and 102% net in 2021, showcasing proficiency in site-unseen leasing practices and commitment to exceeding targets.Team Leadership and Training: Managed and mentored a leasing team of two members, delegating tasks, providing guidance, and setting ambitious goals to drive performance excellence and professional growth.Rent Revenue Oversight: Reviewed and approved rent revenue for available homes, ensuring accuracy and adherence to financial protocols.Renewal Negotiation: Skillfully negotiated monthly lease renewals, fostering tenant satisfaction and retention while maintaining financial viability.Community Engagement: Fostered partnerships with local businesses to promote resident events, enhancing community cohesion and resident satisfaction. Show less

Baltimore, Maryland Area