Crystal Mallard Email & Phone Number

Kansas City, Missouri Area

• Senior Compliance Monitoring Analyst: Monitoring, testing, and general review of various department processes, regulatory data, and compliance controls.
• Continuous aid in SharePoint, P-Drive, Teams, and procedural revamp.Regulatory Risk Analyst: Audit and evaluation of internal department processes for improvement opportunities including developing systematic.
• Responsible for managing year-end filing deadlines and completeness.
• Responsible for creating and maintaining all department training and procedural material. Regulatory Specialist: Reviewing originated and non-made loans to ensure regulatory data is accurate and adherent to Compliance.
• Focused efforts on HMDA, CRA, Beneficial Ownership, and Reg B quality validationsUCC Specialist: Managed state and county UCC filings including legally prepared, floor plans, and oil & gas mortgages.Collateral Release.
• HMDA Validations – Implemented source documentation requirements, developing post-closing and non-made loan validation processes, and created audit manuals that align with other lines of business.

Overland Park, KS

• Tracked auto & hazard insurance compliance for banks, credit unions, and BHPH Dealerships.

Overland Park, KS

• NFIP Direct – Underwriting Processor I:
• Evaluated the risk of structures located in flood zones to determine appropriate coverage requirements per FEMA guidelines.
• Processed insurance quotes, applications, and policy maintenance requests.
• Helped facilitate mass work overflow that resulted from HFIAA and Broward County map revisions.NFIP Direct – Agency Services:
• Reviewed legal documents for authorization to perform agency enrollments, book of business transfers, agent of record changes, commission adjustments, and other agency specific updates.
• Liaison between Agents and Accounting for commission check issues, W9 and 1099 IRS forms, and other transactions. Special Projects:

Overland Park, KS

• Large Accounts Representative: processed high volume/high demand and specialized requests.Commercial Lines - Customer Service Representative
• Generated various proof of insurance documentation as required by state or contract requirements.
• Assisted Underwriting Department to continually updating policies for sufficient coverage.
• Prepared Loss Runs Reports and determined risk for New Hire MVRs.
• Assisted with service escalations and employee trainings, coaching, and communications.

Overland Park, KS

• Phone Agent: Processed claims for internal employees and assisted with leave processes.
• Case Manager: Review and determination of case eligibility and entitlement.
• Gnoming/Fulfillment: Managing case correspondence.

Greeley, CO

• Collecting donations for university programs and scholarships.
• Building and maintaining relationships with alumni, family, and friends.

Greeley, CO

• Gogo Customer Service Representative
• Account analysis, basic equipment troubleshooting, refund requests, and service escalations.Vonage Sales Coach
• Up-trained sales agents on company policy/procedure changes.
• Assisted sales agents meet productivity goals.
• Documented one on-one monitored performance reports.Vonage Sales Verification/Quality Assurance Specialist
• Reviewed sale calls for the purposes of identifying fraud and legitimizing account services.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Sigma Alpha Lambda

Associate Of Arts - Aa, Business Administration And Management, General

High School Diploma

Activities and Societies: DECA Activities Director • 3rd Place State Quiz Bowl • 1st Place Regional Hotel, Lodging, & Management Division