Crystal Mallard Email & Phone Number

Kansas City, Missouri Area

Senior Compliance Monitoring Analyst: Monitoring, testing, and general review of various department processes, regulatory data, and compliance controls. • Continuous aid in SharePoint, P-Drive, Teams, and procedural revamp.Regulatory Risk Analyst: Audit and evaluation of internal department processes for improvement opportunities including developing systematic validations for comprehensive reporting.• Responsible for managing year-end filing deadlines and completeness. • Responsible for creating and maintaining all department training and procedural material. Regulatory Specialist: Reviewing originated and non-made loans to ensure regulatory data is accurate and adherent to Compliance guidelines.• Focused efforts on HMDA, CRA, Beneficial Ownership, and Reg B quality validationsUCC Specialist: Managed state and county UCC filings including legally prepared, floor plans, and oil & gas mortgages.Collateral Release Servicing Representative: Facilitated the release of real estate, UCC, tiles, stocks, bonds, life insurance, and other forms secured collateral. Exceptions Servicing Representative: Validated post-closing loan documentation requirements and managed collateral tracking records.Awards: 2 Executive Recognition Blue Chips and 6 Giving Voice to Values Blue Chips Special Projects: • HMDA Validations – Implemented source documentation requirements, developing post-closing and non-made loan validation processes, and created audit manuals that align with other lines of business.• CRA and HMDA Mapping – Worked directly with system development teams to transform regulatory reporting rules into system validity and quality checks to prompt accurate reporting. • Credit Stream Clean-Up – Facilitated the release of over 4000 collateral records to reduce department tracking costs.• Paperless – Identified areas within current processes that could eliminate excess paper by re-utilizing available programs and resources.

Overland Park, Ks

• Tracked auto & hazard insurance compliance for banks, credit unions, and BHPH Dealerships.

Overland Park, Ks

NFIP Direct – Underwriting Processor I:• Evaluated the risk of structures located in flood zones to determine appropriate coverage requirements per FEMA guidelines. • Processed insurance quotes, applications, and policy maintenance requests. • Helped facilitate mass work overflow that resulted from HFIAA and Broward County map revisions.NFIP Direct – Agency Services:• Reviewed legal documents for authorization to perform agency enrollments, book of business transfers, agent of record changes, commission adjustments, and other agency specific updates.• Liaison between Agents and Accounting for commission check issues, W9 and 1099 IRS forms, and other transactions. Special Projects:• Assisted Development with testing product/system releases to production environment.• Trained to assist Claims with catastrophic events claim intake processes. • Trained to process FIRA Certification Audits and report directly to FEMA.• Created and updated department training manuals, processes, and forms.

Overland Park, Ks

Large Accounts Representative: processed high volume/high demand and specialized requests.Commercial Lines - Customer Service Representative • Generated various proof of insurance documentation as required by state or contract requirements.• Assisted Underwriting Department to continually updating policies for sufficient coverage.• Prepared Loss Runs Reports and determined risk for New Hire MVRs.• Assisted with service escalations and employee trainings, coaching, and communications.

Overland Park, Ks

• Phone Agent: Processed claims for internal employees and assisted with leave processes.• Case Manager: Review and determination of case eligibility and entitlement.• Gnoming/Fulfillment: Managing case correspondence.

Greeley, Co

• Collecting donations for university programs and scholarships.• Building and maintaining relationships with alumni, family, and friends.

Greeley, Co

Gogo Customer Service Representative• Account analysis, basic equipment troubleshooting, refund requests, and service escalations.Vonage Sales Coach• Up-trained sales agents on company policy/procedure changes.• Assisted sales agents meet productivity goals. • Documented one on-one monitored performance reports.Vonage Sales Verification/Quality Assurance Specialist• Reviewed sale calls for the purposes of identifying fraud and legitimizing account services.• Providing sales agents with quality reviews.Vonage Sales Representative• Sold product services and provided basic device analysis.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Sigma Alpha Lambda

Associate Of Arts - Aa, Business Administration And Management, General

High School Diploma

Activities and Societies: DECA Activities Director • 3rd Place State Quiz Bowl • 1st Place Regional Hotel, Lodging, & Management Division