- Provided proactive technical support to staff and vessel personnel via email, phone, and chat, reducing system downtime by 30%.- Diagnosed and resolved critical network, communication, and connectivity issues, ensuring uninterrupted business operations.- Regularly scanned the server for potential malware and malicious programs, implementing fixes that improved overall system security.- Contributed to multiple web development projects, specializing in crafting user interfaces and enhancing user experiences (UI/UX) to deliver intuitive and engaging digital solutions.

- Successfully trained over 100 students in computer skills, tracking and reporting progress to improve learning outcomes.- Delivered comprehensive technical support to faculty and stakeholders, ensuring the efficient and seamless operation of school computer systems for enhanced educational outcomes.- Provided personalized instruction to students, guiding them in mastering various computer skills, including software applications, programming, and digital literacy. I developed tailored lesson plans to address individual learning needs, fostering a productive and engaging environment for skill development and academic success.

- Assisted senior engineers in troubleshooting and resolving technical issues, contributing to the department's operational efficiency.- Conducted research and provided data analysis for complex technical issues, playing a pivotal role in the resolution process.