- Designed & developed customized content for end-user and expert trainings- Feedback on training programmes and collaborate on all service initiatives and efforts to achieve customer experience and greater business performance- In partnership with branch manager and Service manager to enhance employees capabilities, observe talents and feedback on people development opportunities- Conducted distance trainings with video conferencing technology

- Identified training needs and create agile training in line with development process by using specialized knowledge of business metrics- Delivered new hire training and other departmental training programs- Created exercise, instructional activities and training assessments that reinforce learning- Monitored and report training progress of new and existing trainees.

- Worked closely with store manager, coached on service excellence and in-store delivery of brand, product and service experiences- Trained and oversee performance of in-store training champions- Proactively gained and shared knowledge of competitor brands in terms of Brand, Product and Services- Responsible for implementing and delivering training sessions for all KT-Brand sales staff based on the local training strategy

- Handled communication, Assisted visitors and interpreted for foreign visitors.- Trained staffs Customer service, business etiquette, and stress management..- Collaborated well with supervisors and corporate executives to arrange training- Helped employees improve upon or enhance existing skills

• Instructed English skills(Grammar, reading, and listening)for high school students.• Supported education team in evaluating student's progress.• Contributed to the overall success by identifying ways to improve the learning process

- Assisted CEO and management of Counseling for students- Performed classification, sorting, filing, and organization of documents in files and/or an electronic filing system.

- Displayed and replenished products on the stand and/or shelf.- Assisted customers in selecting their choices and looking for directions.