Programme Manager - Syngenta Global Delivery Director

Go digital! I am working hard to further develop our World class delivery team and our procedures. My target is to keep the SLA well above 90%, improve the customer experience and assist my colleagues to do what they really do with passion: bring BT services to customer flawlessly. Beside the the motivated team we have our armory full with excellent tools and products such as MyPD, SNow, Expedio. Also we have our professional Business, Customer Service and Monitoring teams to keep this… Show more Go digital! I am working hard to further develop our World class delivery team and our procedures. My target is to keep the SLA well above 90%, improve the customer experience and assist my colleagues to do what they really do with passion: bring BT services to customer flawlessly. Beside the the motivated team we have our armory full with excellent tools and products such as MyPD, SNow, Expedio. Also we have our professional Business, Customer Service and Monitoring teams to keep this warmachine running succesfully. Happy to serve, lead and support this great journey Show less

EON Project Portfolio - Migration of 3rd Party VPNsContract management: Develop and establish Framework Agreements, Delivery Agreements and SOW’s within T-Systems Subsidiaries in order to legally cover the operation of different service towers.Develop and establish Framework Agreements and LSA’s with the customer subsidiaries to cover the financial and business requirements of Geographic Locations. Negotiate SLA’s with customer.

EU Fuel Card Business - Primary liaison between the Customer Service Centre and the BP businesses. Responsible for providing assurance and confidence about the Customer Service Centre's capability to deliver an improved customer experience. Central point for understanding and developing business strategy, gathering requirements, collecting historic data and delivering the service and financial plans back to the business.

Project Management:Honeywell EMEA SAP Support (operations)Kazagro - Agromarketing - Consultancy and ERP Development Project - Astana, Kazakhstan (onsite PM)AstraZeneca Patient Safety Operation (transition)Account managament:OwensCorning: AP (transition and operations)Microsoft Sourcing (operations and business development)Microsoft WIN7 Compatibility Center (operations and business development)Devicor: AP (operations)Deutsche Bank Application Support… Show more Project Management:Honeywell EMEA SAP Support (operations)Kazagro - Agromarketing - Consultancy and ERP Development Project - Astana, Kazakhstan (onsite PM)AstraZeneca Patient Safety Operation (transition)Account managament:OwensCorning: AP (transition and operations)Microsoft Sourcing (operations and business development)Microsoft WIN7 Compatibility Center (operations and business development)Devicor: AP (operations)Deutsche Bank Application Support - Germany-Italy-France-Spain (transition) Show less

UK Ministry of Defense - site design and ITO coordination - Telford, UKABN AMRO Bank Service Improvement Programme.Cardo - Change ManagementKraft EMEA ITO - PMO

Setup the Physical Security measures and the Guarding services for the company. Provide training for the regular employees, contractors and security personnel. Perform investigation and report crimes to law enforcement agencies. Develop Emergency preparedness for bomb threat, fire, mailroom security and social unrest. Provide security procedures for mass dismissal.