Csaba Dozsa Email & Phone Number

Debrecen, Hajdú-Bihar, Hungary

Successfully managed client relationships, addressing concerns and ensuring overall satisfaction.Consistently met project deadlines and exceeded client expectations.Service and line management of the staff engaged in providing the service.Implemented process improvements, resulting in increased operational efficiency and customer satisfaction.Oversee end-to-end service delivery process to ensure adherence to certain KPIs.Implement effective training, reporting, process, and… Show more Successfully managed client relationships, addressing concerns and ensuring overall satisfaction.Consistently met project deadlines and exceeded client expectations.Service and line management of the staff engaged in providing the service.Implemented process improvements, resulting in increased operational efficiency and customer satisfaction.Oversee end-to-end service delivery process to ensure adherence to certain KPIs.Implement effective training, reporting, process, and quality programs across the team. Show less

Debrecen, Hajdú-Bihar, Hungary

Led a team of 25 customer service representatives, aiming to improve team productivity, customer satisfaction and quality.Implemented effective communication strategies, enhancing team collaboration and achieving project milestones.Ensure that Service Level Agreements laid down by the Company and Customers are achieved.Successfully reduced customer complaints through proactive issue resolution and process optimization.Received recommendation letter from the client for… Show more Led a team of 25 customer service representatives, aiming to improve team productivity, customer satisfaction and quality.Implemented effective communication strategies, enhancing team collaboration and achieving project milestones.Ensure that Service Level Agreements laid down by the Company and Customers are achieved.Successfully reduced customer complaints through proactive issue resolution and process optimization.Received recommendation letter from the client for outstanding leadership skills and performance. Show less