Leading the Budapest based ServiceNow team. The team is responsible for managing the service management system of the company, ServiceNow; embedding itself into automation initiatives, integrations, development and communications.Between 2016 February- 2018 January also managing the GTN Reporting Team: responsible for 4 centers day-to-day reporting activities. Activities focus on designing, delivering and maintaining reports on several platforms.Starting 2018 also managing the Manage Engine Support Team, responsible for the monitoring operation's tool of the company.Starting 2019 leading both dev and ops ServiceNow teams.• Leading the Service Now team responsible for maintaining the Getronics Implementation, and other, external customer instances of ServiceNow.• Consultancy on Service Now• On boarding new customers• Managing the implementation of strategic projects and automation initiatives

Leading the Budapest E2E Team, responsible for delivering services for international clients. The team also supports the Service Desk operation with people management assistance, process related trainings and analysis. Consultancy and Management services are offered on an on-demand basis both for internal and external clients. Working in close cooperation with local Sales members for delivering E2E offers and consultancy to customers.• Managing Problem, Incident, Major Incident, Request fulfilment Processes by multiple customers• Participating in Projects related to global processes and Strategic Initiatives• Participating in client relations by presenting E2E activities• Assisting in sales on process management• Creating proposals for client solutions• Delivering E2E related consultancy• Responding on resource and performance demands related to E2E operations.

Providing Case Management, Problem Management and Major Incident Management for customers as part of the Budapest E2E team. Delivering Process management for 2 customers. Participating in transition projects and improvement initiatives.• Managing Problem, Incident, Major Incident, Request fulfilment Processes by multiple customers• Creating process documentation for internal ITIL deployment• Assisting in Service Now deployment from process side• Participating in LEAN project initiatives• Assisting sales on customer visits by presenting E2E activities.• Delivering transition and E2E on-boarding projects

Delivering trainings across the organization and within the Budapest GSC. Creating and developing process management related training materials and delivering related trainings.• Customer specific training delivery on 2 accounts• Basic Training delivery in the Budapest centre• Development of Basic Training materials and techniques• Creating training material for client transitions• Participating in transitions and due diligence projects• Participating in Six Sigma projects• Participating in LEAN projects• Delivering ITIL simulations• Coaching

Working as L1 analyst on 2 accounts.