- Operation of video conferencing systems,- Call Manager, IP telephony, trunk and SIP trunk voice services,- introduction of EMM Airwatch,- NKM-MVMI IT assignments, infrastructure migration and integration tasks, process control

Areas of responsibility- National IT Network (LAN-WAN, ADSL, Internet, Firewalls, VPN),- Mobile telecommunications,- Video conferencing systems- IP telephony, Call Manager- WIFI service- Voice services (ISDN, SIP trunks)- Supplier Management (Demand, Change, Problem Management, SLA Verification, Billing and Accounting Tasks in SAP)- Site construction, structured cabling- Team Leadership (Assignment, Coordination, Control, Incentive, Trainings, Benefits, Payroll, Entry and Exit Processes, Team Building, Personal Problems, Organizational Changes, Documentation…)- Cost Planning (Budget Planning, Project Reports, Proposals for Cost-Efficiency Improvement Areas)Priority tasks, projects:- Interconnection of electricity and gas supplier IT networks,- Migration and integration tasks of electricity and gas infrastructure,- Implementation of Mobile Device Management System (Intune),- Disaster Recovery site (Invitech Data Center) project,- Implementation of Flowmon network monitoring system,- Implementation of the SIEM system in network and firewall systems,- implementation of Cisco Telepresence video conferencing system,- Connection of Call Center systems, design of IVR functions,- Introduction of new and uniform national customer service call numbers,- Dispatching services, technical telecommunications.

• IT network operation (LAN-WAN, ADSL, internet, firewalls, VPN),• Operations of voice services (VOIP, ISDN, SIP),• Mobile telecommunications (Phone and SIM management, Mobile Gateway, Bulk SMS, APN, industrial SIM services),• Operations of Call Center infrastructure,• Universal Gas Service Provider / Gas Distribution Technical Infrastructure Separation Project

• Implementation of the ISO27001 Information Security Management System• Development of role-based access management (Windows AD, SAP, Call Center applications, Technical IT systems…),• GDF SUEZ audit tests in English (eg: O365, Cloud, Access management…),• Hunguard Billing Audits, Accountin Audits, Risk Assessment• Server integration tasks (centralization of file service, cost reduction measures, implementation of controls)• Introduction of Qualys software, vulnerability testing• Preparing and presenting analytics, reports, regular reports, presentations to senior management• Regular review of service contracts

• Desktop operation,• Windows AD administrator,• IBM Tivoli administrator,• Helpdesk• Internal Audit Tasks