My duties were to- Update the processes, terms and conditions of the operation of the D2D sales channel, recruit and contract with D2D agencies, organize and keep trainings, relaunch D2D sales activity

I have elaborated - the sales reporting structure of the company for B2C, B2B and WS - a new commission system for retail network, CC and D2D agencies - a D2D agency contract and guidance system for D2D operation - customer retention offers and commission for B2C and B2B

My duties were to- Elaborate the terms and conditions of the operation of the D2D sales channel, recruit and contract with D2D agencies, organize trainings, launch D2D sales activity

My duties were- introducing new sales method for prepaid product sales- increasing the point of sales number for prepaid SIM with proper visibility- leading the non-exclusive mass retail sales channel

My duties were- planning and directing the sales of the post and prepaid voice and mobile data services- reaching the sales and customer retention targets- planning and keeping the sales budget- changing/improving the indirect sales network- refreshing the design of the 23 direct and 200 indirect exclusive stores- extending the non exclusive sales network ( Tesco, Auchan, Cora, Euronics etc.)- introducing new sales methods/processes in the non exclusive sales network- elaborating/enhancing the incentive, commission and training structure of the sales network supporting the company goals- participating in the sales related projects of the company- selling the SOHO-SE, fleet voice and mobile data servicesThe sales network consisted of- 222 FTE from among them 4 direct reports- 23 direct exclusive stores- 200 indirect exclusive stores - 100 mobile sales agents- Non exclusive network ( Tesco, Auchan, Cora, Euronics etc.)

My duties were - to examine the end to end processes with the purpose of shortening the period between the sales contract and the installation of the phone, IN, IPTV and CATV services- to reduce preinstall churn - to elaborate new sales methods- to improve sales efficiency

I planed and directed the sales activities, elaborated and introduced commission systems, incentive schemes for the sales channels, new sales methods and sales channels, recruit and train sales stuff. The major sales channels are:- 220 strong door to door sales agent team - 30 walk-in-offices in 23 cities- Call center- 60 CATV, internet, VoIP retailers- 54 strong telesales group- 160 UPC Direct dealers- on-line sales- outsource telemarketing companies for cross and upsell, digital video migration, customer retentionI directed this sales force with the assistance of 1 senior sales manager, 3 regional sales managers and 18 sales leads, one telesales manager, 2 telesales supervisors, 1 sales training coordinator and 1 on-line sales expert. I took part in short and medium term planning and budgeting, elaborating sales promotions, campaigns and loyalty programmes. It was my duty to organize and launch a Customer Retention Group in the Call Center and in the walk-in-offices and also a subscriber loyalty programme. For increasing sales effectiveness and volume I launched a sales agent hot line a web order registration platform an SMS ordering platform and a sales agent instant install process. In 2006 I got the award of the “UPC Star of Excellence” from the European headquarter of UPC .