• Drive successful engagements and land effective, qualitative success plans that result in increased adoption, tangible business value gains and an overall Customer Success.• Deliver functional gap analysis, leading workshops, and deliver change management and adoption plans for the Customer.• Fuel customer success, retention, growth, renewal and advocacy.• Helps Microsoft Dynamics Customers to realize continuous Business outcome and achieve Business Goals from their Dynamics investment.• Apply the DJS methodology to varying customer scenarios.• Build strong personal relationships with the Business Decision Maker, develop a deep understanding of their business needs.• Establish a BDM-focused culture that excels at removing any blockers that put BDM business objectives at risk.

· Participation in the implementation of the ERP system, customization and training· Participation in the development and testing of ERP system· Preliminary purchasing advice for customers, software demonstrations (local andonline)· Support for users in their daily work by phone, in writing, in person and online· Preparation of legislative changes and the identification and transfer of user needs for development· Preparation of user manuals to customers on new developments

· Support for users in their daily work by phone, in writing, in person and online· Preparation and transfer of user needs for development· Preparation of user manuals· Participation in the development and testing of ERP system

· Participation in the implementation of the enterprise resource planning (ERP) systems, customization and training · Documentation and transfer of user needs for development

· Participation in the implementation of the IT supported operational system,customization and training· Participation in the development and testing of IT supported operational system· Preliminary purchasing advice for customers, software demonstrations (local andonline)· Support for users in their daily work by phone, in writing, in person and online· Preparation of legislative changes and the identification and transfer of user needs fordevelopment· Preparation of user manuals and newsletters to customers on new developments