Customer Success Manager
Current• Drive successful engagements and land effective, qualitative success plans that result in increased adoption, tangible business value gains and an overall Customer Success.• Deliver functional gap analysis, leading workshops, and deliver change management and adoption plans for the Customer.• Fuel customer success, retention, growth, renewal and advocacy.• Helps Microsoft Dynamics Customers to realize continuous Business outcome and achieve Business Goals from their Dynamics investment.• Apply the DJS methodology to varying customer scenarios.• Build strong personal relationships with the Business Decision Maker, develop a deep understanding of their business needs.• Establish a BDM-focused culture that excels at removing any blockers that put BDM business objectives at risk.
