Carlos Ivan Saborio Badilla Email & Phone Number

San José, Costa Rica

Security & Performance Technical Project Managers are part of the Akamai Professional Services team and work directly with clients to deliver Akamai's web and network security solutions. They are involved with projects from design through implementation, testing and customer sign-off. A security and performance TPM works independently or within a small technical team in delivering the appropriate solution to Akamai's enterprise customers. Plans, implements, tests, and deploys Akamai platform security and delivery configurations to integrate with customer web sites, and develop and execute test cases and scripts for customer solutions. They participate in internal projects that help scale the group, implement best practices, and improve our methodology and quality of integrations.

San José, Costa Rica

Work closely with Business Partners from Fortune 500 Companies (IBM, DOW and Wood Group) to manage, implement and deliver successfully customer projects, propose technically feasible solutions and set accurate expectations on efforts, budget and timelines for implementations. Establish success criteria and act as the single point of contact for the client for all technical issues and project deliverables. Managed large, medium and small projects like Site Migrations and Office relocations, network upgrades, firewall setups, web application hosting, application vulnerability scans, VPN deployments, physical server deployments, new VM builds, storage upgrades... • RFS’ fulfillment & communication• Keep track of BoM, Hardware/software orders and 3rd party vendors. • Create and manage proposals, Statements of Work and detailed project plans with deliverables and milestones.• Create runbooks and workbooks for all the assigned RFSs.• Review IBM plans with customer and technical teams to ensure understanding of the scope, ownership of action items and activities, define the communication plan and set the definition of success.• Track and document status and time spent on customer integrations• Risk management.• PCR creation and approval.• Project budget and resources hour management.• Review quality of customer implementations.

Afz - Heredia

Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner. Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration. Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes. Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets.Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents. Provide a holistic view of the client's environment and make recommendations to improve overall service.

Ultra Park Ii - Heredia

Work on multiple projects related to IT lifecycle like server decommissions (virtual and physical), server builds, server refresh, firewall installations, AD Security policies migration, DB migration/refresh, application retirement for different accounts like Kraft, Black & Veatch, Canada Bread and MondelezResponsible to solve common and complex business issues within established guidelines and recommends appropriate alternatives.Act as an expert providing direction and guidance to process improvements and establishing policies. Experience interacting with and coordinating other project teams internal and external. Collect and determines data from appropriate sources to assist in determining customer needs and requirements. Responds to requests for technical information from customers. Exercise independent judgment with defined practices and procedures to determine appropriate action.

Ultra Park Ii - Heredia

My role was to support Enterprise Cloud Computing Linux/UNIX infrastructure for HP and also support the UNIX Security department for grupo BIMBO. I exercised everyday my coordination and management skills for planning and implementation procedures. Part of my roles and responsibilities were:-Deprovisioning and Decommissioning of both: physical and virtual servers remotely through VMware vCenter or HP Server Automation (HPSA) for all the OSs and hardware platforms. Also implies to make sure all data is properly updated on ESL, PCM and QRS.-Solution Design: Apply HPE solutions when justified by business needs, create solutions to meet customer needs. Provide feedback to create new HPE solution sets.-Change Management: Independently review and verify changes and solutions of high risk to meet customer infrastructure needs. Participate actively in a Change Advisory Board (CAB) and Technical Advisory Board (TAB) meetings.-Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with internal infrastructure environment. Approve patch and security changes.-Customer Relationship Management: Influence with customers on a broad range of technical topics. Becoming a trusted advisor to the customer.-Partner with peers to deliver optimal solutions-Implement remediation plans when SLAs are missed

Ultra Park Ii - Heredia

Event Automation (EvA) scope is to troubleshoot incoming events from monitored OVO nodes when for some reason they don't make it to their appropriate destination, whether it is automatic ticket creation, event suppression, correlation or failures in notifications sent to end users generated for tickets assignment/creation in general (via email, pager or SMS).Part of the roles and responsabilities are: -Execute the environment preventative actions based on procedures defined by Problem Team. -JET Backend server maintenance, Unix file system clean-ups, services monitoring (Unix & Windows based)-Test ticket creation to ensure proper functionality.-Mappings setups and configuration for incident tickets created on Service Manager and Radix.-Person record setups for notifications systems.-Configuration Item Outage setups.-Microsoft Biztalk Server Maintenance.-SQL Data Base handling.-Produce initial ticket priority evaluation. -Create the tickets for request-for-support emails if required, initiate the communication and educate the requesters to use correct media to request for support.-Ensure ownership and SLO of the tickets in assignment groups, request-for-support emails from users and monitoring alert emails.-Assistance during change and migration tasks. -On Call Rotation.

Afz - Heredia

Provide data center monitoring and performace support along with daily health checks to many internal and external client servers.Data collection based on daily server stats provided by OVO agents installed on the server.Prevent and resolve issues related to data collection between the HP data centers andclient servers running linux, unix or windows operating systems.

Afz - Heredia

Provide hardware high level support to HP field engineers and data center administrators on hardware issues across a multitude of x86 and 64bit platforms ranging from Industry Standard Servers like Rack-Mounted or Blades to Cluster solutions, KVM's and attached devices.- Problem resolution- Root cause analysis- Documentation- Coach - Escalations

Forum - Santa Ana

Act as a service desk for the Credit Suisse bank, provide support in a timely manner to thousands of the bank applications, problem resolution to common MS Office applications problems, email accounts management, and mobile device setups.

Global Park - Heredia

Networking assistance, modems and routers setups for AT&T customers. New account configurations and support.

Global Park - Heredia

Data base input of commercial business data.

Windows And Linux Server Administration, Tecnología De La Información

Linux Server Administration, Tecnología De La Información

On-Hold, Tecnología De La Información

Bachillerato