 Communicate directly with customers regarding maintenance, complaints, status, and costs. Assure internal information systems are utilized proficiently to ensure reports of quality data. Work directly with corporate office to evaluate and manage monetary loss. Assess and formulates detailed estimates for damages and repairs. Identify and effectively communicate technical and safety issues. Train incoming supervisors on procedures, reports, personnel, and resources. Evaluate and address performance, productivity, and behavior of personnel. Coordinate repairs and parts acquisition with third-party vendors. Quality control and inventory of vehicles, equipment, tools, and parts. Schedule transport of damaged equipment with customers and vendors. Coordinator with emergency services and after-hours resources.

 Receive and process vendor invoices. Utilize AS400 software to process ingoing and outgoing payment. Maintain 200K dollars in stock parts and supplies. Communicate directly with customers regarding maintenance, complaints, status, and costs. Assure internal information systems are utilized proficiently to ensure reports of quality data. Work directly with corporate office to evaluate and manage monetary loss. Assess and formulates detailed estimates for damages and repairs. Identify and effectively communicate technical and safety issues. Train incoming supervisors on procedures, reports, personnel, and resources. Coordinate repairs and parts acquisition with third-party vendors. Quality control and inventory of vehicles, equipment, tools, and parts.

 Implemented corporate and departmental policies, procedures, and service standards in conjunction with upper management. Organized and presented recruiting and training seminars. Coordinated duties and responsibilities with management in other departments to accomplish tasks and goals. Initiate and terminate the contracts of commercial drivers. Act as a liaison between the main office and contracted service agents. Resolve issues regarding pay and contractor tasking. Monitor the credentials and certifications of contracted small business owner/operators in ensure compliance with corporate policy. Administer training, testing, and certification of contracted small business owner / operators relative to the demands of specific service tasking.

 Evaluated employees’ job performance and conformance to regulations and recommend appropriate corrective action. Maintaining and enforcing standards and practicing procedures on a daily basis. Designed, planned, organized, and directed orientation/initial training for employees. Supervised the work of office, administrative, and maintenance employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and/or problems. Reviewed records and reports pertaining to activities such as quality assurance, resource usage, and job prioritization. Evaluated job performances with employees to identify conflicts and find agreeable resolutions. Supervised the inventory of government property and quarterly reviewed inventory records for discrepancies. Maintained records of personnel to track training, performance, and professional development. Develop, train, and encourage ability to become resourceful problem solvers when inconvenient situations or circumstances arise.