Samihah Chowdhury Email & Phone Number

• Run PowerBI reports and analyze customer enrollment status on a daily basis• Identify issues with accounts and refer them to the appropriate department or solve them if the problem can be solved from my end• Monitor enrollment and billing systems to make sure customers are being properly enrolled and billed for both Texas accounts and out of state accounts.• Run a report and analyze customer accounts with expired contract if they should be put on holdover, renewed or dropped• Update and distribute monthly holdover pricings to sales personnel• Helping out Transaction Management team by taking over some of their taskso Create tickets for Channel Support Team for accounts that are rejected for various reasonso Sent Permit requirement notification to saleso Initiate the process of terminate service if a customer wants to moveout.o Make sure the billing period and the product start/end date match so that the billing system can bill properly

• Utilized SQL Data repositories to extract, analyze, cleanse and validate key customer information• Uploaded cleaned up product components into the billing system used to generate billing statements• Written process documentation about multiple processes, example: how to import data using powerBI• Gained insights and a much better understanding of the energy industry by participating in many meetings held by managers and experienced employees.

• Performed multiple responsibilities simultaneously as the sole employee and assisted store manager as needed. • Handled up to $3,000 in cash and credit card payments daily.• Responded to multiple customer service inquiries including product description and store policies.• Managed multiple difficult customers daily.• Maintained a clean and organized sales floor.• Kept warehouse restocked.• Provided hands on training to multiple employees.

• Collaborated on all shift responsibilities in a team of four to five employees.• Greeted and received orders from more than a hundred customers daily.• Managed and handled up to $1500 in cash and credit card payments daily.• Responsible for serving more than a hundred customers daily.• Developed skills of stress management multitasking and attention to detail in a very fast paced and demanding work environment.

Education record

Bachelor'S Degree, Architecture