handles client inquiries, inbound/outbound inquiries, email monitoring, canva editing, booking, and calendar management, Facebook management, contractors management, and recruitment management.

manages virtual assistants, monitoring and tracking the progress of their daily tasks from each client regardless of the timezone, doing client relations to report the progress of their virtual assistants, and doing administrative tasks depending on the client's request

Manages a team in a virtual/work-at-home environment. Secures attendance, provides feedback and coaching agents, drives performance, conducts team meetings.

Subject Matter Expert - provides assistance to the agents for inquiries regarding product knowledge, filing tickets for escalations if needed.Virtual Training Support - provides assistance to a virtual training class setup regarding knowledge-based.Quality Analyst - Auditing chats and calls and provides feedback as needed, presenting rollouts to agents whenever there’s a new process.Chat Support Representative - provide online customer service through a live chat support system. Includes general responsibilities via online chat portals to answer questions, resolve payment issues, or help customers place orders.

assisting customers with technical issues regarding their internet, phone, and cable. Appointment setting for a technician visit.