The Director of Facilities Management is leading a facilities team who are responsible maintaining and managing all aspects of LifeLong’s property and physical assets, including, but not limited to physical sites, fleet vehicles, furniture and equipment. The Director is also involved in capital project planning, including coordinating with contractors and vendors. This highly collaborative role represents LifeLong both internally and externally developing and maintaining strategic relationships that lead to beneficial partnerships and coordinated operations. This role works directly with the Director of Legal services in all legal matters relating to properties and with the Security and Emergency Planning teams to ensure alignment of these functions with all facilities planning, design, and management.

The Director of Facilities Management is leading a facilities team who are responsible maintaining and managing all aspects of LifeLong’s property and physical assets, including, but not limited to physical sites, fleet vehicles, furniture and equipment. The Director is also involved in capital project planning, including coordinating with contractors and vendors. This highly collaborative role represents LifeLong both internally and externally developing and maintaining strategic relationships that lead to beneficial partnerships and coordinated operations. This role works directly with the Director of Legal services in all legal matters relating to properties and with the Security and Emergency Planning teams to ensure alignment of these functions with all facilities planning, design, and management.

As the interim Director of Facilities Management, I lead a facilities team that is responsible for maintaining and managing all aspects of LifeLong’s property and physical assets, including fleet vehicles, furniture, and equipment. I am involved in capital project planning, as well as coordinating projects with contractors and vendors. This highly collaborative role represents LifeLong both internally and externally developing and maintaining strategic relationships that lead to beneficial partnerships and coordinated operations. I work directly with the Director of Legal services in all legal matters relating to properties and with the Security and Emergency Planning teams to ensure alignment of these functions with all facilities planning, design, and management.LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. We have over 20 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Maintaining a vital role centered on service delivery that is proactive, both tactically and strategically, for all our sites which span the East Bay. A competent and methodical program manager in the areas of Physical Security and Emergency Preparedness. Ensuring that Lifelong Medical Care's facilities are safe and secure. Keeping the organization prepared to respond to a natural or man-made disaster, as well as other emergencies, in a manner that protects the health and safety of our patients, visitors, and staff.

Coach/Teach diverse refugee, immigrant, ESL, and low-income U.S. born community members in job skills for placement and computer literacy. Instruct and monitor web-based learning professional certification program. Certified site proctor for professional certification assessments. Assist students with basic computers operations and software programs.

Provided strategic account management to the review, sell, and fulfillment of software upgrades and license keys. Achieved annual subscription quota bookings targets. Maintained and increased penetration of existing customer base, while maintaining high quality customer satisfaction and retention. Expanded current business by consistently understanding clients’ changing needs and making appropriate recommendations. Worked closely with OEM vendors.

Led account development using customer engagement in complex solution selling methodologies to identify and uplift new accounts. Built effective customer relationships, generated referrals and leads. Focused on delivering technology related insight necessary for clients to make appropriate business-based decisions in a customer facing role. Worked in partnership with appropriate teams to ensure product delivery occurred according to contract specifications.

Developed and implemented sales and marketing strategies, and directed sales / marketing efforts for a team of eight. Analyzed sales market data trends then developed and created sales tools and techniques to increase sales penetration and contract renewals. Collaborated with cross-departmental teams to achieve high quality deliverables.

Special job assignment in addition to primary Senior Service Representative position.Certified Trainer & Instructor for IBM Soft Skills Course.Trained Managers and Field Service individuals to use the appropriate customer relations tools.Created and conducted training course for acquiring maintenance contract renewals.

Manage the service accounts of large brokerage firms in the SF Bay area, including Merrill Lynch, Morgan Stanley, Reuters, Bloomberg and the Pacific Stock Exchange.Supervise teams of support service personnel on major systems installations.Consistently receive exemplary customer service bonus awards and recognition