• Process reports that track data for employees and provide data for critical decision making• Oversee several of our service lines and ensure all process are followed correctly • Update Data bases and keep documentation up to date on our processes.• Help HR reps with any questions regarding leaves, pay and UTA.• Present New Hire Orientation and facilitate other trainings. • Process Long and short- term disability claims for employees.• Update and run reports in @work on employees profiles.

Answer 20+ calls a day in assisting members with their orders for garments and teaching manuals • Use databases such as call center and service now to track customer info and track any issues with orders that have not shipped. • Walk customers through our ordering process and facilitate any questions on what product will work best for their specific needs. • Analyze different type of emails to see if refunds should be granted or if the replacement of items is more suitable for the customer. • Answer 20+ emails a day answering customers questions regarding orders and shipping issues.

-Ensure customers are receiving proper software for their organizations and that they have the proper licenses to use the software.-Manage my own portfolio of 20+ customers to make sure all contracts are current.- Generate invoices for customers and run orders through a tax system to ensure that all taxes are being applied correctly.-Work in the email and phone queue answering 20 + customers questions regarding pricing on software, charges, orders, log in credentials, and software questions. - Process orders for customers in my portfolio to ensure that customers are getting the software they need in a timely manner.

-Managed and Monitored Social media platforms to ensure all communications are getting answered effectively and in a timely manner.-Resolved escalated issues to ensure customers are content with our services.-Handled phone calls from customers regarding orders and account standing.-Trained new employees to keep them up to date with all of our new processes.- Worked on translations for our automated responses to our international customers.-Reviewed and address concerns regarding our affiliate program we offer to customers.

-Handle various calls a day answering questions about customers orders and shipping questions-Answer emails throughout the day regarding customers accounts and status of their orders.-Work with a group of 12 individuals to achieve customer satisfaction.-Data entry for customers orders into a database of about 50,000+ customers.-Work promptly to meet CS department goals of having 10 points of contact an hour.

- Take initial applications and evaluate if customers are eligible for credit and how much credit they can have. - Begin and resolve any billing disputes a customer might have. - Help retain any customers that want to close an account. - Guide and process balance transfers for customers. -Take a high volume of calls and assist customers in answering questions regarding customers credit card accounts.- Process payments and redeem Cash Back Bonus for customers.- Meet high standards of performance during my calls by following an average handling time and making sure I provide the best customer service. through performance evaluations.

- Take a high volume of calls and assist customers in answering questions regarding customers credit card accounts.- Process payments and redeem Cash Back Bonus for customers.- Meet high standards of performance during my calls by following an average handling time and making sure I provide the best customer service. through performance evaluations.

- Work in the front office greeting customers, answering any questions they had concerning our company.- Answer at least 20 phone calls a day dealing with answering questions about our school policies, teacher information and general information about our college. - I was able to construct school schedules that were published on our school website to allow students to register for their classes.- Responsible for putting together a payroll spreadsheet to keep track of all our instructors hours they worked to make sure all their pay information is correct.- I order books on a weekly basis for instructors so all of their teaching material can be ready before each semester and class. - Help clean and maintain all of our classrooms in order and make sure all of our classrooms are clean and ready to go.- Help instructors prepare for their class by making copies for them and helping them find supplies in the supply room.-Organize our supply room to make sure everything is in order and ready for the teachers to use.- Keep inventory of all of our supplies to make sure we have the right inventory and every department has the right amount of supplies and budget- Take care of petty cash charges and make sure all faculty receive the right amount of money into their accounts-Substitute for teachers that are unable to attend class -Provide a great experience for both students and all of our faculty.