Daily coordination of international import and export of documents and small parcels. Responsible for the budget of the department and for keeping the contact with subcontractors.Handling problems and claims. Operations customer service for our Key-Account customers. Daily contact with our international partners. Key contact for Aramex in Hungary.

Leading the courier department of a freight forwarding company as a contracted partner of Aramex. The biggest international courier company from the Middle-East. Training the company's sales team how to introduce the service to existing customers, how to do pricing and benefits compared to competitors. Making sure the operation matches the requirements of Aramex and our customers. Improved the procedures to make the daily processes more efficient and more flexible in case there is a new need in the market. Dealing with claims of key account customers. First solving the problems, than minimize the bad experience feeling on the customer's side and try to find the reason, that caused problem to avoid them in the future. Monthly finance and shipment volume reporting.

Responsible for field sales customers in Budapest. Daily meetings with existing customers and new potential clients. Reporting, sending out proposals, pricing.

Daily checking of customers credit balance. Call for deposit and ban of outgoing calls.