Courier Department Leader
Hungarian Partner Of Aramex
Budapest, Hungary
Leading the courier department of a freight forwarding company as a contracted partner of Aramex. The biggest international courier company from the Middle-East. Training the company's sales team how to introduce the service to existing customers, how to do pricing and benefits compared to competitors. Making sure the operation matches the requirements of Aramex and our customers. Improved the procedures to make the daily processes more efficient and more flexible in case there is a new need in the market. Dealing with claims of key account customers. First solving the problems, than minimize the bad experience feeling on the customer's side and try to find the reason, that caused problem to avoid them in the future. Monthly finance and shipment volume reporting.