- Network / Web / E-mail Security- Provide technical support and assistance to elevated customers- Collection, analysis and change recommendations of configuration information- Customer education (gaps in networking, product knowledge etc)- Reproduction of customer environments on lab equipment- Follow up technical cases and manage the right customer expectation until the closure of the cases- Run real-time troubleshooting sessions with partners/customers

• Subject Matter Expert for various Cloud platforms• Partner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes• Apply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions. Analyze diverse customer environmental data to troubleshoot and recreate issues on test systems.… Show more • Subject Matter Expert for various Cloud platforms• Partner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes• Apply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions. Analyze diverse customer environmental data to troubleshoot and recreate issues on test systems. Share configuration best-practices with customers.• Demonstrate teamwork and leadership by providing technical assistance to team-members to support aged/escalated issues. Provide coaching and mentoring to less-experienced team-members, or colleagues. • Independently learn and expand product, technology and soft skills. Expand knowledge across multiple product releases. Act as subject matter expert for certain product components.• Create lab environments to replicate customer issues. Show less

• Support customers with Cloud / Firewall / Proxy solutions• Take ownership of customer issues reported and see problems through to resolution• Troubleshoot and resolve complex networking issues• Utilizing remote secure access technologies to diagnose and resolve customer issues• Provide prompt and accurate feedback to customers• Propose fixes or workarounds and provide advice to educate customers• Ensure operational processes are followed and… Show more • Support customers with Cloud / Firewall / Proxy solutions• Take ownership of customer issues reported and see problems through to resolution• Troubleshoot and resolve complex networking issues• Utilizing remote secure access technologies to diagnose and resolve customer issues• Provide prompt and accurate feedback to customers• Propose fixes or workarounds and provide advice to educate customers• Ensure operational processes are followed and deliver best class technical support. Show less

• Provide support to clients with Fixed Data / Fixed Voice / Mobile issues• Ensure SLA’s are achieved and client expectations are met (or exceeded). • Responsible for the initial troubleshooting on Cisco devices, as well as opening tickets with the local providers.• Technical review and ownership of network tooling and monitoring management systems. • Ensure operational processes are followed and deliver best class technical support.

 Provide technical support to customers with smartphones, tablets and computers Support customers in Hungarian or English language Responsible for resolve software and account security issues over phone Escalate customer issues to the appropriate departments