Chris Barnett Email & Phone Number

New York, United States

New York, Us

- Leadership: Oversee cross functional teams in Customer Success and Technical Account Management fostering a collaborative, growth-oriented culture.- Revenue Growth: Upsell and cross-sell initiatives contributing to over 60% of net new revenue in 2024.- Customer Retention: Surpassed annualized gross dollar retention target in all four quarters of 2024, by developing a customer-focused strategy leveraging AI-based retention risk detection.- Customer Advisory Board: Assembling the first-ever customer advisory board to shape product roadmap direction and enhance product stickiness.

New York, Us

- Directed team of 9 solutions engineers, architects and project managers serving a global customer base in the Americas, Europe and APAC via company global HQ in New York- Quarterly sale and implementation of $4M in ACV - Key stakeholder in go-to-market efforts for new products both internal and acquired- Led charge into new vertical with high technical barriers (Broadcasting), paving the way for what is now our largest customer segment- Helped close the product feedback loop to ensure engineering resources are being prioritized against new revenue and retention goals

A boutique AI consultancy and data engineering lab.We help executive teams demystify artificial intelligence, squeeze more value out of their data and get started with AI. We'll guide your organization through exploratory data analysis, a POC and deliver an AI roadmap. If you're enthusiastic about AI and need help navigating the rapidly evolving landscape, let's have a conversation.

Amsterdam, Nl

- Leverage deep knowledge of product API's, software configurations and client technology architecture to build confidence in Piano's solution suite.- Present solution architecture diagrams, decks and documentation to support enterprise sales.- Develop proof-of-concept solutions to lead client teams through successful implementation cycles.

Amsterdam, Nl

- Arbiter of company-wide product roadmap; direct liaison with CEO and top-tier clients- Daily oversight for team of 5 product owners, 5 project managers, 50 developers

Amsterdam, Nl

- Owned the technical aspects of the sales cycle in collaboration with a team of four enterprise sales reps who pursue Piano’s largest opportunities. - Engaged directly with prospects from the ground level up to the C-suite to overcome technical challenges and represent Piano’s technical expertise.

New York, Ny, Us

- Resident product expert providing deep technical knowledge to sales and accounts teams.- Trained clients in redesigning business processes to align with new software functionality.

New York, Ny, Us

- Full-stack web application development in Ruby and JavaScript.- Developed video CMS platform with VOD and Livestream publishing - Developed video monetization funnel: ad supported, subscription, pay-per-view- Developed and deployed mobile and OTT apps: iOS, Android, Roku, Apple TV, etc

Boston, Ma, Us

Full-stack web application development in Ruby and JavaScript.

Little Rock, Ar, Us

- Engaged customers in a consultative manner to understand technical challenges and recommended appropriate solutions using a full suite of telecom products.- Created fiber optic network diagrams and build-plans in accordance with local service providers (Verizon, AT&T) and government authorities.

- Implemented SaaS software products to catalog warehouses of furniture and import them into a digital ecosystem including product recommendations and visualizations.