• Managed the pre-opening budget of the hotel and monitored expenses across departments.• Established operating procedures and internal controls as a member of the hotel Leadership Committee.• Negotiated contracts and payment terms for shared expenses throughout the complex, which resulted in preferred pricing and efficient supplier management.• Prepared the strategic plan for the hotel’s first full year of operations, presented the plan to ownership, and created tools to track financial performance throughout the month. This allows each department to achieve financial targets and align activities with strategic objectives.

• Facilitated monthly calls with hotel leadership teams to review results and profitability initiatives. As a result of this collective focus, the region achieved flow-through of 68% and GOP margin growth of 740 bps in 2019. • Guided cross-functional discussions during hotel visits, for the purpose of process optimization and corporate policy compliance. This resulted in improved productivity (measured by hours worked per occupied room) by 960 bps, and 100% internal audit pass rate. • Collaborated with shared service center to transition the support structure for 13 hotels to a new center in Mexico, which achieved consistency in finance processes and improved communication with hotel teams. • Developed pipeline of future leaders and worked with senior leadership for placement opportunities, resulting in 10 internal promotions.• Monitored forecast accuracy and budget achievement for the region, with 2019 year-end GOP results exceeding budget goals by 11%.

• Developed a specialized procurement audit program and presented new initiatives alongside operational leadership at 5 training sessions across Asia Pacific, resulting in stronger internal controls and improved raw material pricing. • Implemented enhanced testing procedures and use of data analytics for the accounts receivable process, in order to detect potential kickbacks and invoice errors. • Investigated hotel-level ethics/fraud allegations and leveraged learnings to continually re-assess the internal control environment. • Presented about audit trends and workplace efficiency at regional meetings in ASPAC, EAME, and Latin America, which facilitated the sharing of best practices across the organization. • Identified cross-training opportunities for direct reports, resulting in promotions for all team members across the organization.

• Led internal audits at owned and joint venture hotels. Presented improvement recommendations to senior leadership for the purpose of remediating control deficiencies and accounting errors. • Coordinated the North America Management Operations Review (MOR) program for full-service hotels, which included training auditors, scheduling audit assignments, reviewing control testing, and preparing audit reports for distribution.• Served as the contact person for field auditors and hotel management for audit or compliance related questions, resulting in a consistent approach to testing and application of company policies. • Analyzed annual audit observations for common themes, leading to better understanding of key issues and potential root causes.

• Served as principal trainer for new auditors and led project teams of 2-4 auditors, depending on the scope of the engagement.• Communicated audit findings with senior-level management and prepared reports for clients, resulting in delinquency collections of $2.5 million.

• Served as a member of the Executive Committee, and was responsible for the annual operating budget of the Front Office departments within the 400-room hotel.• Managed team of 30 employees from five departments (Front Office, Bell/Concierge, Valet, PBX, Club Lounge) and provided routine service training for all 200 hotel staff members.• Improved guest feedback scores in all service categories between 10-25% as a result of stronger utilization of the in-house CRM system and employee mentoring programs.

• Managed a staff of 75 associates in the Housekeeping Department within the 386-room, luxury hotel.• Coordinated the uniform installation for the entire hotel staff of more than 450.• Created weekly schedules and controlled payroll expenses for the department.