Connie Brock Email and Phone Number
Connie Brock work email
- Valid
- Valid
- Valid
Connie Brock personal email
Connie Brock phone numbers
Results-driven leader with years of experience in call center(s) managing teams of customers service, sales and support functions. Passionate for the customer; internal and external, developing people and improving processes. Innovative and insightful leader with extensive experience that includes managing the Quality Assurance program for a major healthcare company.
Cardinal Health
View-
Manager; Quality PerformanceCardinal Health Jul 2019 - PresentDublin, Oh, UsEdgepark MedicalResponsible for managing a global Quality Assurance team of 50 professional employees, frontline supervisors and business support staff who monitored the quality and compliance interactions of customer service calls, desktop processing of insurance verification, medical documentation, and claims, emails, and fax scanning for an average of 1,200 agents. The output of the team’s performance resulted in creating feedback loops, identify skill gaps, develop process improvement, create new and updated training to support our VOC and VOE strategies.
-
Manager Sales Training & Quality Performance ManagementCardinal Health Jul 2015 - Jul 2019Dublin, Oh, UsParMed PharmaceuticalsFulfilled a critical role orchestrating and executing sales training for the organization, directing a team of facilitators, training consultants, instructional designer and Quality Assurance evaluators to strengthen competencies that serve as the foundation for strong revenue growth and customer experience.
-
Manager Sales Training And DevelopmentCardinal Health Aug 2014 - Jul 2015Dublin, Oh, UsHarvard Drug Led a team of six Training Facilitators and one Instructional Designer that specialized in the developing, coordinating and facilitating of inside pharmaceutical sales program for new hires. Update training program to incorporate industry trends and best practices and conduct needs analysis of Sales Reps and Management to identify knowledge gaps, skills and abilities. Provide coaching backed on call monitoring, KPI analysis and side-by-sides.
-
Manager; Call Center SupportTrugreen Mar 2013 - Aug 2014Memphis, Tennessee, UsResponsible for leading a Call Center Support team of 24 professional employees who provided Work Force Management, Quality Call Monitoring, Data Analytics, Campaign Management for inbound/outbound sales campaigns for an average of 600 sales associates. Designed, conducted analytics for and deployed dashboards demonstrating statistically significant business impact. Provided data analysis, weekly and monthly meeting cadence and call calibrations between the QA and Sales leadership. Assesses the organizations needs and training program effectiveness. Collaborated with the National Sales Directors to formulate process improvements, identify training gaps and opportunities to improve the sales process and foundation for a strong revenue growth and associate development. -
Call Center Project ManagerTrugreen Sep 2009 - Mar 2013Memphis, Tennessee, UsPartnered with TruGreen Executive Leadership, IT and outside consulting firm to transition TruGreen through a company-wide centralization model across hundreds of US locations. Developed project plans, project charters, and BRD, business requirement documents, to support multiple high-profile corporate standardization initiatives. Accountable for maximizing business performance by providing process training, subject matter expert guidance, follow up and KPI reporting to senior leaders. Monitored and ensured project completion timeliness stayed on task.
-
Call Center ManagerTrugreen Dec 2007 - Sep 2009Memphis, Tennessee, UsResponsible for the operations of the call center and auditing department for the Indiana Region Sales Center of 48 employees; two Supervisors, forty inside sales associates and six auditors. Responsible for recruiting, improving performance, productivity, and efficiency through best practices and quality standards. Monitor results of sales plans and provide on-going coaching and training to achieve plan.
Connie Brock Skills
Connie Brock Education Details
-
Purdue University Fort WayneGeneral -
Snider High SchoolBusiness
Frequently Asked Questions about Connie Brock
What company does Connie Brock work for?
Connie Brock works for Cardinal Health
What is Connie Brock's role at the current company?
Connie Brock's current role is Quality & Performance Monitoring Manager; Customer Care and Order Processing at Cardinal Health.
What is Connie Brock's email address?
Connie Brock's email address is co****@****ail.com
What is Connie Brock's direct phone number?
Connie Brock's direct phone number is (800) 875*****
What schools did Connie Brock attend?
Connie Brock attended Purdue University Fort Wayne, Snider High School.
What are some of Connie Brock's interests?
Connie Brock has interest in Social Services, Children, Education, Environment, Human Rights, Animal Welfare, Health.
What skills is Connie Brock known for?
Connie Brock has skills like Management, Training, Team Building, Sales, Leadership, Customer Retention, Project Management, Customer Satisfaction, Account Management, Team Leadership, Strategic Planning, Budgets.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial