Claudio Scandiffio Email and Phone Number

I lead a team that delivers best in class guest experiences, building connections and committing to bold objectives both in-store and in our communities. I am an entrepreneurial manager with the ability to expect change, embrace ambiguity, and deliver. I am responsible for all aspects of the retail store operations, and for the strategy and development of my people and communities.• Top performing store in KPI’s and total sales in the U.S. • Consistently grow my business year over year by 18–20 percent and hold the highest profit margin year over year• Developed and groomed four assistant store managers to run their own locations• Placed on the Covid-19 Retail transformation project team, developed a new philosophy to scheduling, and created a new labor model• Effectively manage store sales monitoring programs that include mentorship with associates on a per-shift basis to ensure maximum training is achieved• Establish and drive all marketing initiatives • Actively recruit, hire, and train employees for the NY market • Encourage and inspire associates daily to ensure customers receive a memorable experience• Support the NY market with all new NSO projects

Hired as the Store manger to lead, recruit, train, and managing a knowledgeable team of Store Guides; building strong relationships with individual customers, outdoor clubs, and the community.Accomplishments:• Assessed and restructured store team• Reorganized visuals to corporate standards• Achieved customer satisfaction rating of 90% within six months• Restored operational standards• Assisted with special projects within the district Responsibilities:• Facilitate, Promote, and supervise all aspects of customer service• Lead by example while driving overall store performance• Motivate team to strive to attain daily, weekly and monthly sales and operational goals• Recruit, train and supervise sales and support staff• Create a plan of succession for current staff members• Ensure Operating Procedures are effectively implemented at all levels• Achieve sales and labor goals via effective labor management• Oversee general merchandising and store operations• Partner with visual team in regards to merchandise presentation• Successfully convey corporate communication down the management team as well as to line-level staff.

Superior Builders II Inc. is a full-service Construction Company founded in 1999 that provides general contracting and subcontracting services throughout the New York Metropolitan areaResponsibilities:• Managed up to three simultaneous construction projects • Construction permit acquisition, funding, project planning, risk management, and project execution • Facilitated risk management across all projects, ensuring quality control, health and safety checks, and the inspection of work areas were up to operation code.

Recruited to restructure under-performing sales staff comprising of 25 employees. Effectively trained and developed team members, generating a sales growth of 2% over LY, totaling $50,000. As General Manager, I developed sales and operational strategies that decreased overhead and increased net income, whilst building team morale, collaboration, and customer satisfaction.Accomplishments:• Decreased inventory shrink by 21% within 6 months.• Achieved top performing district customer experience survey scores.• Successfully attained $3.2 million dollars in sales within year one.Responsibilities:• Formulated and executed training program, optimizing sales strategy and revenue growth.• Created shortage action plan, minimizing loss and achieving shrinkage goal.• Restructured GAP business plan, driving KPI and maximizing profit gain.• Worked with team members to attain magnetic storefronts.• Inspired team members to strive for excellence and collaboration through self-action.

Promoted to Assistant Store Manager to help General Manager manage the sales team and optimize revenue attainment. Duties include optimizing revenue growth, managing operations, merchandising, onboarding new sales associates, training, and store maintenance.Accomplishments:• Received “Store of the Year Award” for Lowest shrinkage, highest comp over LY, and highest customer service score. • Promoted from a $4M store to an $8M store in Manhattan.• Received “Lowest Inventory Shrink Award”.• Restructured Westchester, NY location, improving corporate standards and customer service, and implementing policies and procedures.Responsibilities:• Managed store operations including inventory control, payroll, and sales reports.• Managed new store openings, relocations, and remodels.• Managed merchandising, display, and restocking.• Hired, trained, and supervised employees.