Courtney Chiv-Johnson Email & Phone Number

Richardson, Texas, United States

Support Senior Director and 8 Directors in Core Equipment Engineering (CEE). Prepared reports and executive presentations for meetings between cross-functional teams and external partners. Used conflict resolution skills to resolve disputes between management, frontline employees and vendors. Regularly attain project statuses and provide updated readouts. Delivered director level communications on weekly, monthly, quarterly and semi-annual basis. Analyzed current and past metrics. Host face to face events for employees and interns. Coordinate and create monthly newsletters and weekly communications within CEE organization.

Remote

Scheduling Video Relay Interpreting; Prompt dispatch of on demand VRI requests; Liaison between interpreters, customers, other dispatchers and supervisors; Ensure interpreters are connected to prescheduled calls, Troubleshoot connection issues for interpreters and clients; Accurately log activity of VRI calls and set up for Accounting; Improve Standard Operating Procedures (SOP);Schedule appropriate interpreters on daily and weekly basis; Create proposal call schedules.

Prepare grant applications; Transcribe, edit, check grammar and reference manuscripts, chapters, books, CVs; Compose memorandums, letters and correspondence for department Chief; maintain sub-ledgers and ledgers for various accounts; Review expenditures, encumbrances, reconciliation of accounts; Coordinate travel, meals, hotel for department Chief, visiting professors and candidates; Manage calendar for department Chief and several doctors; Arrange meetings, receptions, conferences, seminars and employee engagement activities.

Irving, Texas

Maintain and excel in clientele relations, Coordinate logistics for on and offsite trainings, Host webinars, Process invoices, Develop and sustain LMS registration web portals, Update training records, Assist with implementation of course material improvements, Map learning pathway for professional development and Create promotional materials.

Dallas/Fort Worth Area

Primary frontline support to HQ’s Director of Customer Service and managers of sales support, credit, contracts and bid departments, Provide friendly and personable service while screening calls, greeting visitors, sales reps and candidates, Process invoices, insurance and vendor applications, Coordinate team meetings, fundraisers and company events, Maintain employee records, and Manage weekly ACD and income logs.