Chris Barefoot Email & Phone Number

Reading, United Kingdom

• Ensuring that all support customer calls are handled effectively.• Ensuring that all customer systems are patched and operating optimally.• Providing solutions to customer problems within service level agreements.• Directly delivering solutions to customer problems and where necessary organise the appropriate resource to deliver solutions in the fastest time possible.• Liaising with the consultancy team to provide rapid solutions to customer and internal problems.• Liaising with 3rd party vendors to ensure timely delivery of solutions and installation of replacement equipment to meet our SLA commitments to clientsSkills Include:• VMware ESX• Server hardware architectures and systems.• Strong configuration and troubleshooting experience.• Strong written and oral communication skills, good telephone manner.• Backup software / methodology.• Storage architectures and systems – DAS, NAS, SAN, iSCSI, FC.• Microsoft Active Directory, Group Policy & Exchange from 2003 up to latest version Microsoft Windows Server from 2003 up to latest version.• Firewalling• Dell, HP & Cisco Networking• ITIL • Solarwinds Monitoring suite• Microsoft Hyper-V