Conor Scully Email & Phone Number

Berlin Area, Germany

Ireland

- Worked on the Ingersoll Rand Account, based in their Global Headquarters in Dublin, Ireland, supporting 300 onsite staff and 500+ throughout Europe and Asia.- Was responsible for supporting the local infrastructure which included Cisco Switches/Routers; Cisco Call Manager VoIP equipment; Windows Server 2000-2008 R2; Debian; Ubuntu; Oracle Linux; Active Directory; Windows XP and Windows 7.- Provided client setup and support for Oracle 11i, Oracle R12 and AS/400.- As the… Show more - Worked on the Ingersoll Rand Account, based in their Global Headquarters in Dublin, Ireland, supporting 300 onsite staff and 500+ throughout Europe and Asia.- Was responsible for supporting the local infrastructure which included Cisco Switches/Routers; Cisco Call Manager VoIP equipment; Windows Server 2000-2008 R2; Debian; Ubuntu; Oracle Linux; Active Directory; Windows XP and Windows 7.- Provided client setup and support for Oracle 11i, Oracle R12 and AS/400.- As the senior member of the onsite LDT team, worked closely with local management, identifying issues and allocating resources as needed.- Prioritised tickets in the BMC Remedy system and ensured they were assigned to and worked on by the local team within the clients SLA timeframe. Reported weekly to global team on SLA adherence.- Worked closely with the CSC Networking Team providing the hands on services of provisioning, racking, cabling and configuration of any new Cisco hardware.- Investigated and escalated network issues - involved running Nmap scans, setting a SPAN port and using tcpdump and Wireshark/tshark, analysing traffic to find issues and provide .pcap files to the SME to determine root cause.- Reported into CSC managers on multiple weekly technical conference calls to highlight any current or possible future issues/needs related to upcoming projects.Major projects included:Migration from 500+ Oracle Servers located globally to a new centralised system hosted in both Ireland and US.Set-up of a decommissioned server to run Security Onion with sensors on both of the WAN exit points from the office to the MPLS network. This used SNORT, iptraf, nethogs and other tools to monitor for threats or abnormal traffic entering/exiting the network. Show less

Ireland

- Worked with a BMC Remedy Helpdesk system I assigned tickets to a team of 5 spread across two locations. Making sure issues which would affect either production lines or core business systems got assigned and resolved within the agreed SLAs.- Provided personal support to the Board of Directors during onsite meetings. This included resolving any issues with personal laptops/phones and company issued iPads. All issues needed to be solved in a timely manner due to the high profile of the… Show more - Worked with a BMC Remedy Helpdesk system I assigned tickets to a team of 5 spread across two locations. Making sure issues which would affect either production lines or core business systems got assigned and resolved within the agreed SLAs.- Provided personal support to the Board of Directors during onsite meetings. This included resolving any issues with personal laptops/phones and company issued iPads. All issues needed to be solved in a timely manner due to the high profile of the people involved and the importance of the meetings. This lead to me being the primary contact to liaise with service providers.- Managed the local Backup Server to ensure all data identified by the client on 10+ Servers were securely archived both locally and at a remote offline site. Created policies based on the network links and most cost effective options. This also included building a Server from scratch and installing Symantec Backup Exec and redeploying agents to all Servers.- Administrated the Windows System Center Configuration Manager for 100+ Servers and 5,000+ clients in based across Europe. Working closely with analysts based on remote sites to make sure power users were identified and all patches were tested before rolling out to the users.- Administration of local GPO policies and creation of any new ones needed to push setting to selected users/systems.- Working closely with the project leads I helped determine the specs and configuration on new Servers that would be hosted locally. I was also responsible for installing the Server OS {Windows Server 200x, Debian and Ubuntu and Oracle Linux making sure it followed the companies recommended build configuration, was hardened as requested and all requested software was installed. Show less

Ireland

- I provided support for 30 onsite users and 100+ field agents.- I was responsible for replacing existing servers, software and network elements, upgrading to new technology, including the creation of a new secure server-room environment. - One of the main tasks involved was the migration of the site from a Windows NT SBE 4, Exchange 5.5 and Novell Netware 3.12 system on a 10Mb Ethernet and token ring network to Windows Server 2003, Exchange 2003 and a… Show more - I provided support for 30 onsite users and 100+ field agents.- I was responsible for replacing existing servers, software and network elements, upgrading to new technology, including the creation of a new secure server-room environment. - One of the main tasks involved was the migration of the site from a Windows NT SBE 4, Exchange 5.5 and Novell Netware 3.12 system on a 10Mb Ethernet and token ring network to Windows Server 2003, Exchange 2003 and a 100/1000 Cisco Ethernet network.- SOX Auditing for IT. Show less

Dublin

- My responsibilities included managing other members of staff, assigning workloads and duties for the day; ordering and processing stock; liaising with suppliers; dealing with customer enquiries and complaints both in-store and via phone and email.- In my role as technician I was responsible for administrating, maintaining, upgrading and installing the store’s network system, which included reconfiguring or adding systems on a Novell/Windows… Show more - My responsibilities included managing other members of staff, assigning workloads and duties for the day; ordering and processing stock; liaising with suppliers; dealing with customer enquiries and complaints both in-store and via phone and email.- In my role as technician I was responsible for administrating, maintaining, upgrading and installing the store’s network system, which included reconfiguring or adding systems on a Novell/Windows 9x/NT/2000/Wireless network, in eight separate locations with a shared Point of Sale database. I also upgraded and repaired customers’ systems. Show less