If you know anyone or any company that needs innovative productivity consulting or computer/network repair have them contact us at 386-473-1223Customer service for residential and commercial customers.Inform customers of different performance/measurement metrics for businesses, such as customer support versus customer effort metrics.Root cause analysis and statistical analysis of customer losses- change of leadership? Change of advertising? We can find the contributing factors and give you solid fixes. We have a unique viewpoint- we see potential and find the means to reach it.Contact/meet with company leader/owner in charge of how they use technology/innovate and increase productivity.Find/negotiate the talent needed for tasks such as setting up networks and wiring residential and commercial buildings.Create automated backup solutions. There are many effective free/inexpensive solutions in this area- know your options.Setup advertising campaigns Setup website/e-commerce solutions or connect you with talented individuals based upon your needs.Upgrade/maintain Point Of Sale systemsSetup/Deploy mobile devices and educate user in how to use them to increase productivityRepair computer and mobile devices hardware/software for residential and commercial customers

Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.Works with members of the desktop/network teams and other workgroups within IT services on projects and initiatives as needed.Analyst responds to technology incidents and requests received from the end users via phone calls, email, self-service portal, chat, and walk-ins.Utilizes the Service Desk application(Cherwell) to record incidents/requests, update inventory and ensures they contain troubleshooting, diagnostic and resolution details.Logs and maintains computer hardware and software assets in the Service Desk application to include license and warranty information.Processes employee status changes in the Service Desk Express application and internal employee database. Performs software installations, system configuration, and troubleshooting in an effort to reach determined goals for first call resolution. · Remotely corrects issues with client's computer's and other technology Active Directory is utilized to create accounts, reset passwords, login scripts, create shared drives, unlock accounts, deactivate accounts, or any other AD tasks necessary. Exchange management console is used to create/manage e-mail accounts and link to AD information.Coordinates intricate tasks between multiple departments to ensure that users needs are met in a timely and effective manner.

•Requires passing comprehensive background checks•Investigates reports of abuse/neglect cases of children reported and assigned by the agency.•Commences investigation within strict deadlines while managing the load of other cases.•Analyzes complex data including criminal history, previous cases, allegations, last known whereabouts, and uses this data to investigate an allegation.•Counsels clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.•Counsels family members to assist in understanding, dealing with, and supporting client or patient.•Interviews clients, reviews records, and confers with other professionals to evaluate mental or physical condition of client or patient.•Formulates or coordinates program plan for treatment, care, and rehabilitation of client or patient, based on social work experience and knowledge.•Monitors, evaluates, and records client progress according to measurable goals described in treatment and care plan.•Modifies treatment plan to comply with changes in client's status.•Refers patient, client, or family to community resources to assist in recovery from mental or physical illness.•Intervenes as advocate for client or patient to resolve emergency problems in crisis situation.•Plans and conducts programs to prevent substance abuse or improve counseling services.•Plans and conducts programs to improve health.•Supervises and directs other workers providing services to client or patient.•Develops and prepares program manuals/policies/procedures/standards/rules.•Analyzes data to measure the effectiveness of programs.•Develops methods to implement and administer policies/procedures/program activities.•Develops monitoring, compliance reviews and/or quality assurance techniques for measuring the quality of service delivery to insure maximum efficiency.•Identifies improvements and adjustments needed to insure program effectiveness and efficiency.

• Requires level II background check. • Two person team providing Tier III technical support, supporting the IT needs of over 500 employees in Central Florida, this includes performing technical and administrative functions in development and maintenance of Data, VoIP, Video Conferencing, Wireless network systems infrastructures (LAN/WAN) and firewall within the agency. • Encrypting and deploying new loadsets within the agency and securely destroying hard-drive data on reclaimed equipment. and Migrating users from XP to Windows 7. • Troubleshooting and maintaining network scripts and any other hardware/software issues that arise within the agency.

•Troubleshoot and repair the hardware/software of various electronics equipment, including PC/Mac, mobile devices, and video game consoles.•Apple Specialist – the primary technician to repair all software/hardware issues on wide variety of apple products.•Document and analyze customer description of problem, then diagnose system hardware, software or operational problems using manuals, schematics, or test equipment as needed, while maintaining highest level of customer service.•Move work efficiently thru workflow process while documenting work and maintaining high levels of communication with customers.

• Three years leading a small support staff in the faculty innovation that helped support 20,000+ students, staff, and faculty in person or worldwide.• While maintaining exceptional quality standards research and development was done to deploy new technology solutions into the helpdesk offerings.• Proficient use and troubleshooting of hardware/software for Winows/OSX, and mobile platforms.• Responsible for the highest tiers of support and customer service while ensuring full documentation of each case.• Provided intuitive and innovative solutions to meet the growing needs of business professionals.• Integrating clients who had not yet utilized the resources available and bringing them to the standard.

• Provided direct customer support in person and/or remotely in order to solve any computer issues dealing with hardware, software and network issues. • Serviced residential and businesses that required IT assistance and assured their computer needs were fully satisfied.Over 7 years of providing on-site service for customers having a wide range or issues with multiple platforms. Over the years I build a solid customer base and worked with small-businesses to accomplish their business solutions.I stopped providing these services in 2009 to dedicate my time to continue my education and work at Daytona State college.