Leverage the power of Azure OpenAI to optimize operations, reduce costs, and deliver cutting-edge AI solutions

Professor of data topics in the School of Computing and Data Sciences

Developed strategic relationships with CxO and VP personnel to align to our customer’s business objectives, technology landscape, Data, AI and Security strategies.Provided thought and technology leadership across solution areas to help articulate end-to-end synergy between customers' strategic objectives and Microsoft's portfolio of solutions and services.Leveraged my growth mindset, passion for learning, and personal and professional development to renew several certifications as a thought leader in the Data and AI space.Orchestrated the technical Microsoft and partner team to build trust with our customers and provide the utmost value for their investments in our organization.

Achieve Sales excellence with year over year quota saturation in a specialist sales role covering Azure Data Platform and SQL Server productsTeach and demonstrate relevant customer business value and by fostering long-term strategic relationships within accounts, define customer business cases that demonstrate technical and business value aligned to customer ROI expectationsDrive innovation and transformation to enterprise customers leveraging Microsoft’s Data and AI platformIdentify new opportunities in a large, cross industry territory while managing a virtual team that includes a large partner ecosystem of solutions integrators (Sis) and independent software vendors (ISVs)Develop and maintain strong business relationships with C-Level executives, lines of business, data scientists, customer engineers and cloud solution architectsDemonstrated Growth Mindset with consistent openness to learning new ways to improve my own understanding of technology, diversity and inclusion, sales excellence, customer business outcomes and leadership

-Partner with STU and ATU to help deliver technical discussions, whiteboards, design sessions, demonstrations and proofs of concept assisting customers to meet their objectives-Act as initial point of contact for customer questions, challenges and deeper technical assistance from Product Groups and Global Black Belts-Lead and mentor team members with various morale and social events to help develop trust and teamwork-Demonstrated Growth Mindset with consistent openness to learning new ways to improve my own understanding of technology, diversity and inclusion, sales excellence, customer business outcomes and leadership-Develop several internal and customer facing activities focusing on team building and value chain of the Azure Data Platform, including dozens of one to many customer and community facing presentations-Maintained significant social presence with ~2,000 LinkedIn, ~1,000 Twitter, and 400 YouTube connections including: Video Blog discussions, whiteboards and demonstrations of Azure Technologies https://youtube.com/bizdataviz

-Partner with STU and ATU to help deliver technical discussions, whiteboards, design sessions, demonstrations and proofs of concept assisting customers to meet their objectives-Act as initial point of contact for customer questions, challenges and deeper technical assistance from Product Groups and Global Black Belts-Lead and mentor team members with various morale and social events to help develop trust and teamwork-Demonstrated Growth Mindset with consistent openness to learning new ways to improve my own understanding of technology, diversity and inclusion, sales excellence, customer business outcomes and leadership-Develop several internal and customer facing activities focusing on team building and value chain of the Azure Data Platform, including dozens of one to many customer and community facing presentations-Maintained significant social presence with ~2,000 LinkedIn, ~1,000 Twitter, and 400 YouTube connections including: Video Blog discussions, whiteboards and demonstrations of Azure Technologies https://youtube.com/bizdataviz

Managed customer sales process cycle including pre-sales expectation setting, engagement architectural/technological oversight, successful project execution and post-engagement follow-up and discoveryCollaborated to develop lines of business, solution enhancements and centers of excellence increasing volume of closed deals and profitability on a per-deal basis leading to a 20% increase in revenue from 2017 to 2018Demonstrated excellent “soft” skills required for solution sales process including evaluation of requirements, redirection of mindset, presentation of optimum solution, proving value of solution design ensuring successful closeEngaged with clients to provide superior architectural guidance for Azure and Premises data solutions, as well as discover additional areas of coverage required to increase overall revenue by customerProvided leadership and guidance for consulting and sales teams leading to improved consulting engagements and accountability of internal and client personnel

Direct blended team of 12 internal/consulting and three matrix resources; direct all IT operations, security, applications, systems and infrastructure for over 15 physical locations. Lead development and delivery of solutions that enable revenue growth and profitability, while increasing productivity and efficiency. Present technology-related business initiatives and issues to CEO and BoD•Developed and Implemented IT Strategy Scorecard based around People, Process, and the Technology they need to achieve day to day success while aligning with Corporate Strategic Goals•Led implementation project of SAP Business One (SAP B1), migrating from legacy QuickBooks to Enterprise-Class ERP•Enabled M&A growth of 175% over five years through new acquisition integration and vendor consolidations; advised CEO, CFO and Board concerning technology integration strategy and business impact.•Spearheaded Business Process Mapping and Notation (BPMN) review for five subsidiaries to standardize enterprise operating processes. Developed 150 recommendations for organizational, process and technology changes.•Developed strategy to implement electronic product weight capturing, enabling management to monitor fish weighing throughput at individual worker level and create worker incentive programs.•Improved management decision effectiveness by creating business intelligence (BI) infrastructure for 250 reports; converted from Microsoft Access to SQL Server using SQL Stack, enabling more accurate reporting.•Increased data access speed and reliability by implementing centralized 24/7 network operations center (NOC) with internal cloud-based environment. Solution reduced technology/costs at remote plants, while making data available during periods of local power interruptions and improved customer service.•Optimized customer order processing workflow to save nearly two hours per day; automated manual ordering and documentation for entire cycle from initial sale to final shipping.

Report to CFO; direct all information technology functions and operations; supervise consulting teams to optimize ERP systems; install, configure and maintain Voice over Internet Protocol (VoIP) technology; and implement solutions for document/knowledge management, customer/supply chain management, EDI deployment and server virtualization. Manage network and systems hardware/software in Windows environment, using Microsoft SQL Server 2008, Exchange 2007, SharePoint 2007, Windows Server 2008 and VMware.• Avoided $4 million in shipping and warehouse charges in 2010, by implementing electronic delivery system, to automate 95% of all orders, which improved customer transparency, removed human intervention error and reduced order-to-ship cycle time.• Reduced month-end financial closing cycle from 10 days to one, by implementing automated sales reporting• Reduced enterprise paper consumption by 40%, by implementing Sage Mas200 ERP Paperless Office and Archive module, which provides paperless inbound/outbound fax capability, with dedicated fax lines • Inaugurated Process Improvement Team, improving internal efficiencies, reduced operating costs by analyzing business processes and streamlining them with timely and effective technology solutions.• Increased customer service, timeliness and quality by inaugurating digital VoIP solution in U.S./Canada offices. Increased company productivity by implementing dedicated VPN between U.S./Canada offices• Eliminated redundant sales documentation and emailing of product information by deploying Microsoft SharePoint Extranet, while improving sales and order productivity; implemented Live Inventory/ Cost Average real-time product availability status.• Implemented Microsoft SQL Server 2008 database, which provided more robust framework for future reporting and business intelligence initiatives; and enabled productivity gains realized with Sage Mas200

Reported to VP Engineering as first IT director of company, which developed systems to deliver weather and flight information to air freight carriers and private airlines; manage five resources; built department, created policies/standards, installed hardware/software, created disaster recovery plan, monitored system performance, built technician lab from scratch and rolled out VoIP solution for 50 users. Implemented customer service portal for data collection, built redundant data center network using VMware and ensure compliance to rigid FAA standards for compliance and security.• Ensured maximum customer connectivity and reliability, compliance with rigid FAA regulations and met client SLAs, by implementing multi-site redundant data center network; designed, implemented and managed three-site 24/7/365 messaging environment/data center, with multi-path failover.• Improved productivity and system reliability by migrating 40+ physical server environment to 10 physical server virtual environment, with automated disaster recovery, smaller footprint and reduced power use.• Reduced monthly IT spend by 40%, by performing complete audit of telecommunications and IT services, which reduced recurring costs.

Reported to CEO/Owner as member of executive management team; supported 250 users; manage seven resources, supporting 14 retail stores and central production facility, which delivered high volume print services, signage, bindery and reproduction facilities. Directed 150+ node infrastructure, including Internet, accounting systems, networks, three ASP models, Windows Active Directory and phone systems.• Established technology strategy across all locations; standardized, upgraded, repaired and connected all locations with hardware/software, which increased productivity, data access and availability.• Transformed business model from traditional print company to online model, which provided customer-facing self-service and increased transparency, while reducing human error; improved revenue 10%.• Reduced technology costs by renegotiating vendor contracts, returned hosted services to in-house, eliminated redundant phone lines, cut employee overtime and sold old/unused equipment.• Provided technology component of corporate strategy; managed multiple projects aligned with implementing corporate strategy.

Managed network and systems operations for 670-person battalion element; administered Windows platforms/environments; represented battalion to Directorate of Information Management.

Designed, implemented, troubleshot and integrated 35 SMB networks in Windows Active Directory Environments; communicated with customers at all levels and ensured satisfaction; led multiple technician teams at client sites.

Delivered first line telephone customer support; designed and implemented corporate Web site.