Christopher Emmerich Email & Phone Number

Atlanta, Georgia, United States

Support Airport Customer Service team members with payroll, time off, vacation and shift bidding, benefits, and leaves of absence.

United States

OPS - April, 2022 to January, 2024GTS - May, 2021 to April, 2022

Atlanta, Georgia, United States

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Atlanta, Ga

Provide employee development and overall leadership to ensure the safe and efficient un/loading of airplanes for on-time departures.Provide servant ldeadership to teams in excess of 70+ on-duty employees.Promoted 9 employees over the course of 6 months

Atlanta, Ga

Serve as leader of a single gate crew for safe, efficient un/loading airplanes to ensure maximum revenue and on-time departure while ensuring proper weight and balance to ensure a safe and fuel-efficient flight.

Chicago-O'Hare, Chicago, Illinois

Conducted timely unloading and loading of baggage, cargo, and mail based on the planned loading outlined by the ALA.Performed ALA duties on an ad-hoc/stand-in basis.

Dallas/Fort Worth Area

Consulting to small and mid-sized firms for improving operations involving business process re-engineering using Lean/Six Sigma. Also, offering consulting for ISO9001.

Greater Chicago Area

Performed consulting for quality and continuous improvement projects using Lean Six Sigma to small and mid-sized organizations in the manufacturing and service sectors.Supported business owners with experience with Information Systems to help sustain and build upon the strategy and improvement projects to provide sustained long-term growth and profitability.

Rolling Meadows, Il

Overhauled the project process to reduce research project cycle time by nearly 25%.Implemented a scalable ERP, project management, and centralized data collection platform to support project cycle time reduction while simultaneously developing a subsidiary revenue resource.Grew revenues to $7.8M from $2.8M in 18 months by utilizing reclaimed project analyst/researcher time to increase throughput. Reduced staff turnover to 5% from 75% through the use of work-life balance… Show more Overhauled the project process to reduce research project cycle time by nearly 25%.Implemented a scalable ERP, project management, and centralized data collection platform to support project cycle time reduction while simultaneously developing a subsidiary revenue resource.Grew revenues to $7.8M from $2.8M in 18 months by utilizing reclaimed project analyst/researcher time to increase throughput. Reduced staff turnover to 5% from 75% through the use of work-life balance programs and enhanced staff development opportunities.Engaged clients immediately after the conclusion of each project to obtain client satisfaction. Using this feedback loop client satisfaction improved to 4.35 from 3.75 on a 5.0 scale. Show less

Provided consulting and support to firms working to improve the bottom line through value-added processes.Increased throughput and waste at a Tyson Foods processing plant. The projected improved throughput by 0.5% netting a $5.0M increase in annual plant revenue.Streamlined the "aircraft visit" process for the Bombardier MRO facility in Tucson, AZ resulting in reduced waste and increased facility throughput. Project savings and increased revenues projected at $3.5M per annum.

Lombard, Il

Overhauled business model to include medical equipment service and authorized repair and FDA-compliant medical equipment tracking (SAS).Re-engineered equipment receipt, cleaning, routine service, and repair processes to improve quality and inculcate continuous improvement into the organization.Developed and implemented a standardized Methods, Policy, and Procedures manual for the Biomedical business division.Recrafted vendor provided delivery relationships in order to… Show more Overhauled business model to include medical equipment service and authorized repair and FDA-compliant medical equipment tracking (SAS).Re-engineered equipment receipt, cleaning, routine service, and repair processes to improve quality and inculcate continuous improvement into the organization.Developed and implemented a standardized Methods, Policy, and Procedures manual for the Biomedical business division.Recrafted vendor provided delivery relationships in order to increase the firm's service area. Show less

Provided vendor relationship management and support to the 75+ offices of the firm. Primary client - IBM

Conducted white-box and black-box testing of software under development by AMDOCS for US Cellular.Worked closely with US Cellular employees to ensure testing met user requirements.

Elk Grove Village, Il

Analyzed and forecast passenger demand by time of day for "Shuttle by United" and Dulles Hub domestic flights.Fleeted airplane schedule to provide maximum revenue opportunity

Elk Grove Village, Il

Led ad-hoc team to reduce schedule "cycle time" to reduce annual re-accommodation costs by $8,5MDeveloped and Implemented a cross-functional plan to reduce taxi times at Washington-Dulles Hub. Successfully reduced taxi times from 20+ mins to 6 mins over the course of 6 months.Increased mail revenues in excess of $6.5M annually through schedule optimization

Elk Grove Village, Illinois

Oversight of routine and non-routine maintenance of the United Airlines fleet while ensuring on-time departures.Maximize utility of non-hub maintenance resources to ensure service reliability.

Chicago-O'Hare, Chicago, Il

Domestic and International ticketing and passenger check-inDomestic and International Gate - Arrival and Departure

Saint Louis, Mo

Domestic and International passenger and baggage check-inDomestic Gate: Arrival and DepartureRamp (Below-wing) - Loading and unloading airplanes for safe, efficient, and on-time flights.

Chicago, Illinois, United States

Clean, set-up, and Prep food for United Airlines flights departing Chicago O'Hare.

Stl

Support the customers requiring special services, i.e. unaccompanied minors, VIP, while transiting STL

Mba, Strategic Management

Ba, Business Administration

As, Aviation Management

High School, College Prep

Activities and Societies: Debate Team (State Tournament 1981, 1982, 1983)