The Lloyd’s Lab is a fast-track, experimental environment where new concepts, ideas and products can be tested with the support and active involvement of the world’s specialist insurance marketplace. Focusing predominantly on designing technology-driven solutions to meet the unique and rapidly changing needs of the Lloyd’s market.

InsurTech thought leader. Providing advice and expertise around Digital Strategy.

Created and delivered the Technology Vision for the "Digital Agency of The Future" - digitization of key Insurance lifecycle processes (including New Business and Renewals) with the goal of increasing operational efficiences (reduced and more meaningful Insured Customer and Account Manager communication, integration of RPA), identifying additional channels of engagement and leveraging analytics to help drive better and more informed decision making for Insureds as they manage their Insurance portfolio. Led a Global team in developing capabilities around Cognitive Services, Analytics, Automation, Robots and ChatBot based technology with a view to a) increase efficiencies for RSP and RSP's clients and b) identify opportunities to increase retention and account growth.Leveraging a combination of IBM Bluemix, Amazon AWS and Microsoft Azure capabilities to deliver POCs at a rapid pace.- Bluemix -> Speech to Text API -> Conversion of customer service calls to text- Bluemix -> Watson Tone Analyzer API -> Identification of customer sentiment -> Granular CSATRedesign of the Renewal Process to integrate with custom developed Recommendation Engine API and Under Insured API -> Data driven Custom APIs that identify under insured and provide recommendations based on missing coverage.Develop capabilities around the following key areas:* Insurance Education modules to encourage Insured self-service and education within an Insured Customer Portal.* Analytics driven Cross-Sell and Upsell opportunities – for the Insured and Account Managers across the Insurance Lifecycle.* Chatbot/Virtual Assistant – leveraged by both the Insured and Account Manager team to answer FAQ type questions related to the Renewal Process.* Created the Digital Renewal Process as an example of how People, Process & Technology can be combined to improve customer experience and generate efficiency gains for our clients and internally within ReSource Pro.

Created innovative solutions combining advances in cognitive services, analytics and web design to provide an enhanced customer experience.Co-led the effort to evaluate and leverage Dynatrace for application performance management within Ameritas.Led the technical team and vision for the Dental Wellness WebSphere Portal and application – a personalized Dental Wellness scorecard for Ameritas Insured Customers.Worked closely with the Data Analytics team and the CIO, to deliver an analytics driven solution (with IBM Watson) that would provide further customer insight around dental health.Identified key workflow efficiency gains whilst moving away from the legacy Sybase platform to IBM Integration Bus 9.0.

Responsible for the architecture and development of the Reseller Content Portal– digital platform containing product information for Canon.com.

- WebSphere Portal design and development- Solutions architecture for Portal and MQ applications - including movement towards Web Services and SOA.