Christian Granger Email & Phone Number

Toronto, Ontario, Canada

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, ensuring overall satisfaction, and fostering a loyal customer base.
• Utilize excellent communication skills to explain product features, provide product recommendations, answer questions with accuracy and thoughtfulness.
• Proactively identify and address customer concerns, achieving a high rate of issue resolution and customer retention.
• Accurately document compliance forms, order fulfillment forms, customer interactions, and customer feedback into CRM database.
• Analyze CRM data and provide feedback to contribute in increasing sales, ongoing process improvements, drive business decisions and reduce operational costs.

London, Ontario, Canada

• Streamlined and unified policies and procedures to create unity and information flow between newly amalgamated Public Health Services in Kitchener-Waterloo region.
• Created online database for employees of the involved non-profits to access relevant documentation and COVID-19 materials.

London, Ontario, Canada

 Managed a multi-departmental project to create and implement an Individual Rehabilitation Plan / Patient Goal-Setting tool, fully integrated with the agency’s Electronic Health Record.  Managed a project to transition from external property management software to an integrated solution within the agency’s EHR.  Created new agency wide process and.

Toronto, Canada Area

 Created a Clinical Information Dashboard for the purpose of clearly communicating key hospital metrics as part of a collaborative team for a large southwestern Ontario hospital (Joseph Brant Hospital).  Liaised with Joseph Brant Hospital stakeholders (doctors, nurses, data analyst support teams, hospital administrators) to communicate, demonstrate and.

London, Canada Area

 Automated regular reporting tasks which eliminated workloads in reporting surgery wait time and Healthcare Under-Going Optimization reporting in Excel, Tableau, and SQL Server Reporting Studio.  Co-designed and developed Executive Quality Based Procedure (QBP) dashboard for all hospital department heads to get pertinent key performance indicators for.