Charles Shale Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

- As part of the Threat Detection team, I led the effort to migrate our detection services to utilise our new Hudi data lake. This included working closely with the Data Flow team to develop an API to streamline integration with the new data lake. This cleared the way to EOL our original data lake for major AWS cost reductions.- As part of the VLDB team, I helped migrate our core data pipeline services from an on-prem cluster to cloud infrastructure with minimal reengineering. Most significantly this provided greater flexibility and availability in our infrastructure while also reducing the cost.- Track record of efficiently collaborating with internal teams and clients in order to diagnose problems and implement effective solutions.- Regularly stand in as Scrum Master when needed, always looking for ways to be more involved.

Edinburgh, United Kingdom

- Developed and maintained Big Data services and infrastructure enabling clients to store and query petabyte scale data.- Played a leading role developing and implementing an event search API that would later be utilised to create data visualisations in our client facing UI, improving customer experiences.- Independently developed tools to automate and streamline team processes and other common tasks to save time for team members.

I do general and confidential research mostly involving Scottish contemporary art. Although I am not an expert in this field I have still been able to do efficient work and it has provided me experience in effectively gathering and presenting information.

I am required to provide prompt, efficient, customer-oriented service so that Amazon’s customers are 100% satisfied and escalate customer issues appropriately. I also ensure correct use of technology, to ensure efficient and effective management of workload to company standards Liaise with the CS Support Services, Billing and FC Liaison teams and other departments, as required to represent the concerns of the Customer Service department.

Larbert, Scotland

I advised Sky customers on technical issues with their telephone, broadband and fibre lines, as well as on their billing inquiries, allowing further experience working with customers, specifically where there is a problem. I was expected to make sales by helping customers add value to their accounts through profiling and advising them on what would best suit their needs. Working for a large company has given me a better understanding of large scale operations and experience working with colleagues from multiple different departments effectively.

Master Of Science (Msc), Software Development, Merit

Bachelor Of Arts (Ba), Philosophy, 2:1