C. Shane Hoffman Email & Phone Number

Indianapolis, In, Us

San Diego, California, United States

Jersey City, New Jersey, United States

• Effectively managed complex property claims workload with exposures in excess of $300,000 while maintaining focus on quality and timely customer service• Investigated and documented property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements• Demonstrated effective communication and negotiation with attorneys• Provided technical expertise and served as an SME for Claims-related projects• Mentored and guided less experienced adjusters to help them achieve effective claim resolutions

United States

• Coached/trained employees on reviewing, investigating, negotiating and settling claims• Resolved customer escalation issues• Supervised/directed daily operations of claims staff• Conducted training sessions and team performance meetings• Trained new team members, implemented new employer processes

Noblesville, In

Responsible for quality and auditing for daily handling operations of Ryze’s highest volume client with an average of 530 claims received per monthDeveloped and implemented effective quality control procedures to enable Ryze to maintain a quality score of 90-95% on a monthly basis, which ranked first amongst our competitorsConducted regular conference calls with Ryze employees conveying performance results anddiscussing opportunities for improvementEstablished and maintained long-term relationships with new and existing clientsReviewed claims adjuster's reports for accuracy and quality assurance

Property claim handling, experience with Homeowners, Commercial, Boat/RV, Inland MarineExamined claims forms and other records to determine insurance coverage.Investigated and assesses damage to property and created or reviewed property damageestimates.Interviewed or correspond with claimants, witnesses, police, physicians, or other relevant partiesto determine claim settlement, denial, or review.

Indianapolis, Indiana Area

Investigated, evaluated and settled claims, applied technical knowledge and human relationsskills to effect fair and prompt disposal of cases.Adjusted reserves or provided reserve recommendations to ensure that reserve activities wereconsistent with corporate policies.Resolved complex, severe exposure claims, using high service oriented file handling.

Indianapolis, Indiana Area

Investigated Property Claims- Homeowner's, RV, BoatsExamined claims forms and other records to determine insurance coverage.Investigated and assessed damage to property and created property damage estimates.Interviewed or corresponded with claimants, witnesses, police, physicians, or other relevantparties to determine claim settlement, denial, or review.