Shanthini Chandaran, Pmp® Email & Phone Number

Australia

Australia

Melbourne, Victoria, Australia

Port Melbourne, Victoria, Australia

Selangor, Malaysia

MALAYSIA AIRLINES, Selangor, Malaysia – national airline of Malaysia.Assistant Manager – Project/Administration Lead and Auditor, 9/2015 to 1/2017Senior Executive – Special Projects and Auditor, 6/2011 to 8/2015 Promotion from Senior Executive to Assistant Manager.Appointed as Project and Administration Lead for Internal Audit Department to manage office administration, system administrator for Audit Management System - TeamMate, Project Lead, and staff training administrator.Perform audit engagements with key responsibilities including provide input and understanding risk areas and audit scope, designing audit programs, preparing risk assessment matrix, monitor mandays and budget of assignments, guide team member, execute fieldwork, and prepare audit report.Selected Accomplishments:-Completed the Audit Management System transition project - TeamMate and server for the department whilst enhancing current work process resulting in paperless documentation and approval system.-Developed Charter and Department Manual for Internal Audit Department-Achieved RM4.5M audit recovery YTD for 2016 through project pre-implementation audits. -Achieved 100% customer satisfaction by maintaining good relationship with the customers and aligning their needs to audit’s requirement.-Project Manager for the 23rd Annual International Association of Airline Internal Auditors Conference in 2014 comprising 80 participants from airlines worldwide.-Office all-rounder: Able to multitask, complete all day-to-day and adhoc tasks in a timely manner whilst maintaining professionalism

Selangor, Malaysia

MALAYSIA AIRLINES, Selangor, Malaysia – national airline of Malaysia.Executive – Product Development/Customer Experience Department, 8/2006 to 5/2011Initiate and manage simultaneous development of several projects related to Customer Experience. Selected Accomplishments:-Introduced new male Cabin Crew Uniform, a change after more than 20 years.-Conducted ‘Aircraft Sweep’ program – a volunteer program for staff to perform cleanliness check on aircraft which resulted in improved ratings in Flight Experience Survey. -Managed selected projects for A380 aircraft development program through completion.-Implemented Chef on Call product for First Class Customers which have been extended to Business Class resulting in increased front-end customer satisfaction.

Selangor, Malaysia

MALAYSIA AIRLINES, Selangor, Malaysia – national airline of MalaysiaExecutive – Human Resource Support Services, 7/2005 to 7/2006Functional team member for the implementation of the new Human Resource Management System by Oracle and Accenture upon completion of 12 months Management Trainee Development Program.Selected Accomplishments:-Performed gap analysis, system configuration, data extraction and data mapping with Accenture personnel.-Created user acceptance tests (UAT) documents, tested and implemented UAT cycles.-Conducted training for Employee Leave and Data modules.

Selangor, Malaysia

•Completed one year Management Trainee Development Programme.•Part of the programme required attachments at various departments in the company which includes:-- Sales, Distribution & Marketing - Cargo- Flight Operations - Technical & Ground Operations- Network & Revenue Management - Human Resources

Kuala Lumpur, Malaysia

•Personal Assistant to the chairman: managing diaries, day to day tasks, appointments, screening calls, managing external parties,organising meetings, preparing travel etc.•Act as Secretary to the Chairman and Committee Members.•Act as contact point for Members and Third Parties with regards to the Council’s activities.•Maintain the Council’s website, membership register, issue invoices for Membership renewal.•Organise and co-ordinate and attend all of the Council’s functions and events.•Prepare marketing materials for the functions and events.•Report to the Chairman regularly on ad –hoc items.•Prepare and attend all matters relating to the Annual General Meeting.

Selangor, Malaysia

•Assigned to International Trade Processes (Import and Export) and in charged of United Kingdom customers.•Liaise with Relationship Manager in the United Kingdom to check customer's account status.•Record and register customer's details into the system.•Liaise with colleagues in the United Kingdom, on various issues of Import and Export processes.

Education record

Strategy Development & Project Management | Data Analysis & Visualisation

Bachelor'S Degree, Bachelor Of Business Administration (Hons) Majoring In Marketing Management

Activities and Societies: Indian Cultural Society Fitness Club- Indian Cultural Society Secretary - Completed 3 months internship at Maxis.