Chirag Sharma Email & Phone Number

Toronto, Ontario, Canada

•Oversaw daily operations of the restaurant, ensuring high standards of food quality, service, and customer satisfaction.•Managed a team of 15+ employees, providing training, guidance, and performance feedback to maintain a motivated and efficient workforce.•Developed and maintained staff schedules, balancing labor costs with fluctuating business needs to optimize operational efficiency.•Addressed customer concerns and resolved issues promptly to ensure a positive dining experience and foster repeat business.•Monitored inventory levels and managed ordering of supplies, reducing waste and ensuring adequate stock to meet demand.•Assisted in developing and implementing operational procedures to improve service speed, consistency, and overall guest satisfaction.

Toronto, Ontario, Canada

•Managed bar inventory, placing orders, and coordinating with suppliers to maintain optimal stock levels.•Created and implemented new cocktail recipes, contributing to seasonal menu updates and enhancing the overall guest experience.•Ensured compliance with health, safety, and alcohol regulations, maintaining a clean and organized bar environment.•Handled cash and credit transactions, balancing the register at the end of shifts, and preparing daily financial reports.•Built strong relationships with regular customers, enhancing customer loyalty and repeat business.

Toronto, Ontario, Canada

• Strategized and executed efficient marketing techniques with a team of 5 other analysts through various platforms like social media to advertise the company’s products in the provincial market.• Executed market research studies, including questionnaire development, sample selection, and data collection, to gather primary data and ensure accurate and reliable results.• Conducted in-depth market research and analysis to identify consumer trends, preferences, and behaviors, providing valuable insights for strategic decision-making and product development.• Analyzed trends and behaviors, improving product launch success by 20%.