Christopher Shrader Email & Phone Number

Philadelphia, Pa, Us

"We fix your day! Fast friendly service thats focused on You". Walk up IT support for Comcast campus across 5 locations in 3 buildings. Assisted clients with access questions, account issues, web and application troubleshooting, and even general Comcast workplace guidance."Site Lead" continually overseeing TechBar operations from the 37th floor Comcast Center location. Kept after display demo technologies, digital signage, sign-In system and queues; Managed a loaner computer fleet; stocked our IT vending machine, and ordered supplies when needed. Kept up on localized IT issues specific to our clients/building. Coordinated with Supervisors on metrics - (Previously oversaw 2 other locations on campus)Acted as liaison to security, meeting regularly discuss any crossover incidents that arose for both teams. Provided guidance on print systems and badge use across IT systems.Knowledge Management team member working with colleagues across IT departments to draft, revise and update knowledges articles for end users and technicians. Regular member of various Comcast book clubs taking part in quarterly readings. Discussed readings focused on DE&I, customer service, career growth, culture, ethics; as well as stories from other leading technology companies.Workplace IT Experience "Rockstar" of Q4 2019 and Q3 2022 : "Rockstars are Individuals who go above and beyond on a regular basis and exemplify our core values of a customer focused experience."2021 "Circle of Success" Winner (Team) a Comcast company wide / national recognition for innovation in employee experience through the work involved in return to office following the Covid-19 pandemic

- Met with daytime site directors and senior management team through spring and summer to create and update documentation, plan event operations, and brainstorm theatrical show elements.- Assisted in onboarding 300+ team members over 3 weeks. Acted as main presenter for customer service and accessibility training, making guest appearances in other presentations. - Directly oversaw a team of 7 managers assisting 50 staff across positions including parking and shuttle, guest services, line management, ticketing, retail, and custodial. Acted as General Manager for the event on select nights.- Provided direction to security, police, and EMT staff in appropriate occasions. Acted as vendor point of contact for our food, drink, transportation, parking and photography partners. - Volunteered assistance during additional Eastern State single day events throughout the year. (Bastille Day, Masquerade, College Day, July 4th)

Philadelphia, Pennsylvania, Us

Assisted in the development of a newly created position, providing service to students and staff.- Staffed a walk up support desk centrally located within the university's library to provide assistance with; email, wireless connections, campus accounts/logins to various services and applications, university and department specific software, and hardware repair suggestions. - Coordinated regularly with IT staff, library staff, and department chairs to stay up to date with the latest web services and iOS applications used by students and staff for their teaching and studies, providing a front line of support for Blackboard, Banner, ExamSoft, iAnnotate, Notability and iCE- Assisted library IT staff with print server troubleshooting, hardware diagnostics, and student/staff account and applications troubles.- Acted as front line Apple point of contact for C-Suite staff.

Philadelphia, Pennsylvania, Us

Contracted position through Robert Half InternationalProvided imaging and onsite setup of of new Dell and Apple machines around campus.Assisted team members in renovations, moves, and rollouts of new workspace PC setups.Supported clients onsite questions regarding new machines and setups. Assisted in familiarizing faculty and staff with new applications and helped in setup of any 3rd party peripherals.

Philadelphia, Pennsylvania, Us

- Certified SonicWall Security Administrator- Apple Certified Support Professional Mac OS X 10.8 (was in progress)"Springboard Media - Pro Services" Managed Service Provider brand seperate from the retail storefronts. Lead contact for help desk providing phone support or scheduling onsite technician visits. Approx. 50-60 businesses with workplaces ranging from 12 to 200 employees. Provided remote administration and troubleshooting of client machines and servers over the phone, remotely and occasionally in person. Provided additional support to our systems administrator monitoring client servers, firewalls, backup solutions, networked security cameras, and VOIP phones.

Philadelphia, Pennsylvania, Us

- Apple Certified Support Professional Mac OS X 10.6Client facing position assisting service department technicians checking in and returning machine to customers. Gathered notes and provided simple triage. Provided free phone support as a courtesy to clients.Assisted in Springboard Media's social media presence providing input from the service department with weekly reviews, support guides, and live tech support over Twitter. Quickly became one of the most followed aspects across our social media platforms.

Philadelphia, Pa, Us

Provided basic hardware and software troubleshooting via walk up support to students, teachers, and staff. Onsite service was provided at times to classrooms and offices. Assisted staff in facilitation of repairs to Apple or third parties. Distributed licensed software to students and assisted with VPN usage to access software library.Taught group lectures to incoming students on basic troubleshooting and University computing policies.Assisted staff over the summer with imaging machines and hardware upgrades throughout the university.Student Employee of the Year Nominee 2010

Bachelor Of Arts (B.A.), Animation

Education record