● Led the end-to-end management of 5 omnichannels, including social media, email marketing, website updates, content marketing, and customer service.● Improved social media performance by analyzing metrics, identifying trends, and refining strategies—boosting impressions by 64.7% and increasing content interactions by 29.3%—leading to stronger customer connections.

● Consolidated competitive analysis of the top 8 catering industry competitors and presented comprehensive reports to the CEO, driving the development of targeted social media strategies to enhance customer engagement.● Increased brand coherence and online presence by implementing a content calendar, increasing posting from 0 to 11 per week, and streamlining content across platforms for more efficient, impactful posts.

● Developed engaging social media content on Instagram, including reels with over 32,000 views (including a video with 10.4k views), and crafted weekly emails via HubSpot to boost customer engagement.● Contributed to business growth by preparing impactful presentations for clients and investors via Canva, enhancing brand appeal and market positioning.● Improved communication strategies for diverse audiences through thorough marketing audits, leading to optimized engagement.

● Curated and moderated compelling content across social media platforms, including Facebook, Twitter, Instagram, and LinkedIn, generating over 180k impressions and 6.8k engagements.● Conducted user interviews and generated creative ideas for crafting user story videos (on YouTube) and blogs for publication, enhancing the brand's storytelling.

● Managed social media content, driving client engagement through strategic posts and targeted email communication via Mailchimp.● Oversaw e-commerce merch inventory, providing sales and customer service support.● Proactively engaged with clients via direct messaging and emails, enhancing overall customer satisfaction.