● Technical consulting, system installation and preparation, support for Daktela's new and existingcustomers in Hungary● Technical consulting, systems installation and preparation for new and existing Daktela Globalcustomers (UK, UAE, etc.)● Installation and preparation of systems and support for Daktela CZ and SK● Daily cooperation with the Hungarian country management and the central Support team● Weekly report for Hungarian management● Active role in the development and implementation of Hungarian market strategies● Communication with customers, system development based on feedback

• Impacto Before the 1st and 2nd line support was established, all incoming volume was handled by me witch in some cases meant owning and handling more than 200 cases at any given moment.o As a direct result of my involvement on a case the client renewed their contract resulting in the sale of more than 2000 new devices more than 5mil$ direct revenue• Official feedback: (Documented internally at Microsoft)“He has excellent communication skills and is able to interact at all levels of an organization, tailoring his approach depending on his stakeholders and audience. Zoltan actively gets involved and always provides insight and practical help to any situation, taking on accountability and responsibility with ease.”“Zoltan has helped numerous of my customers and always comes across as helpful, knowledgeable and professional. The UK was the Surface Sub of the year again in FY17 and we have many of the World’s largest Surface customers, but that success would not be possible without the support of the others behind the scenes such as Zoltan. Many thanks for his support. ““your support recently has been invaluable for the critical situation we face at my customer. For quick reference a 300 Surface deployment at a major UK police force has been hit with issues around connectivity, and you guidance and support (and really well detailed feedback) has been well received.”“I have had the pleasure of working with Zoltan throughout cases with XXX. Zoltan is a pleasure to work with and he is an absolute IT professional with high standards. He remains calm under pressure and is results focused. Zoltan is held in high regard with his peers and the end user community and has excellent stakeholder management skills.“I worked with Zoltan on a few occasions. I appreciated his availability to help out, even when under a huge load, and the fact that he follows up on the problems, even if he's not the owner of the incident, demonstrating customer obsession.”

• Impacto My initial training was supposed to have been 2 months but was already taking and handling cases after my 2nd week.o Was promoted in my first 3 months of employment.o Was offered to join the Devices POD in the first 6 months of my employment.o Even though I accepted to handle Devices and was subsequently moved to the team, I offered to help with Office cases to reduce the volume until my position is filed even if it was no longer required or expected of me.• Official feedback: (Documented internally at Microsoft, customer/company sensitive data removed from feedback)“As a Platform Core / Identity engineer, Zoltán acts as a single-point-of-contact when it comes to discuss Office specific cases. He is always ready to collaborate, and never hesitates to share ideas, Customer ready action plans, and most of the times, ready solutions. He is a great example on how can help our Customers by helping each other. Thank you Zoltán! “Zoltan worked on case XXXXXXX for my customer XXX and went above and beyond to ensure the customer got the level of support they needed. He actively reached out to the PG to try and resolve a sticky situation... always putting the customer and their business at the forefront. Amazing work. making my life as a XX so much easier

o We handled all aspects of the IT infrastructure, Phones, printers, cabling, and everything from a software perspective. (PC HW related request were handled separately by another team.)o Among the normal software related request, we handled specific applications like SAP/Pimms/Geox and other Pumping/Mining/ Supply chain applications specific to the firm.o Supported customers on 3 languages: English, Romanian and German• Impacto Wrote my own scripted solution, that would perform most customer specific request, at the push of a button. (user interaction was limited to entering a single number and hitting enter.)o I was offered a contract at Microsoft while still being employed at OMW. I informed my Manager about the offer, and I was immediately offered a salary equal to what Microsoft initially offered (this meant an increase of 100% at that time) in order to keep me as their employee. o Company policy dictated that only internal engineers could work the night shift. I was one of the few people who were exempt from this rule.

• Responsibilitieso We handled all aspects of the IT infrastructure, Phones, printers, cabling, and everything from a software perspective. (PC HW related request were handled separately by another team.)o Supported customers on 3 languages: English, Hungarian and German• Impacto Initial training lasts for 3 weeks and then 2 weeks of call handling training. I have finished my training in a week and started work the second week. Third week I was already connected to all phones and was working as a full employee.o Initially there were 5 Engineers working on German language. Most of them got contracted elsewhere as time passed. Even though we were severely understaffed, I single-handedly handled all incoming volumes on German language, for multiple months, never receiving any sort of complaint.o Normal company policy dictated that to be able to receive Account Administrator access (full server admin rights on all servers) at least a year experience as an engineer at the company is required, I was offered the position after my first 8 months.o Got promoted to work on several bonus projects.o Got involved with having to contact providers and company contractors (handled procurement).o Wrote my own scripted solution, that was able to process and solve 90% of all customer request. The remaining 10% being cases required higher tier access to solve (ex. SAP).

• Responsibilitieso We Handled IT management, networking, internet, online and phone support, computer management.o Created custom build Computers tailored to the customer’s specific needs (this included Gaming/Office/Backup/Servers), with every component being ordered and assembly handled completely by us.• Impacto Customers got so accustomed to how I work, that even after I left the firm and moved back to my hometown some of the clients preferred to travel to my city, (over 120KM away) and solicit my services, rather than to go to the company`s.