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Csilla Sipos is listed as Customer Support Lead @ PRS Pooling | Support Management at PRS Pooling, a company with 32 employees, based in The Randstad, Netherlands, Netherlands. AeroLeads shows a matched LinkedIn profile for Csilla Sipos.
Csilla Sipos previously worked as Customer Support Lead at Prs Pooling and Customer Care Senior Manager - Responsible for customer care and customer support teams at Vodafone. Csilla Sipos holds Bachelor'S Degree, Faculty Of International Relations from Milton Friedman University.
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As a senior manager with a pro-active workers mentality, I am able to function individually but also as member of a team. I am an adaptive person, but I always keep in mind our targeted indicators, and focusing to achieve results. I always have a desire to grow, to explore and identify opportunities for improvements. Practising coaching techniques I can develop the performance of teams and individuals and find their motivators.
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A career timeline built from the work history available for this profile.
Eindhoven Area
Hungary
- Manage the daily operation of 120 FTEs, with 6 direct reports as Team Leaders in 2 different locations and 2 countries- Monitor the vendor's performance to ensure that manpower and resources delivered are according to the contract- Manage a project to reduce the customer contacts with 40% by examining deeply the root causes focusing on first contact.
Hungary
- People Management of 200 FTEs, with 12 direct reports as Team Leaders, ensuring the teamwork in 3 different locations and 2 countries- Support and contribute Liberty HU and Vodafone HU functional integration - Harmonize back-office procedures of two companies and keep Service Level and Average Handling Time at the same level - Update processes and.
Hungary
- Supervise the performance of a team of ~180FTEs leading directly 10 Team Leaders, focusing on high availability of call center incoming and outgoing calls- Improve the quality and quantity results of the call center and non-voice customer care areas like utilisation, first contact resolution, NPS- Lead yearly price negotiations with subcontractor company.
Hungary
- Lead a call center team in total with 100 FTEs reporting directly to 6 Team Leaders, focusing on main call center KPI- Ensure efficient support for direct reports in 2 countries- Act in yearly incoming call forecast and capacity planning- Assess and develop hard and soft skills of call center agents after staffing- Implement a new incentive system for.
Budapest
Managing and collect all the outstanding amounts receivables form consumer and SoHo customers. Responsible for other aspects of collections and reducing the amount of accounts receivables. Main achievement, set up from concept to completion of SoHo and SME segment collection procedures.
Other employees you can reach at prs-pooling.com. View company contacts for 32 employees →
Hichem Mathlouthi
Colleague at Prs PoolingBab El Bhar, Tunis, Tunisia, Tunisia
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CS
Chiara Sassone
Colleague at Prs PoolingNetherlands, Netherlands
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SV
Stella Veranoudi
Colleague at Prs PoolingTilburg, North Brabant, Netherlands, Netherlands
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DB
Débora B. Tavares
Colleague at Prs PoolingEindhoven, North Brabant, Netherlands, Netherlands
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RA
Rosaria Anello
Colleague at Prs PoolingTilburg, North Brabant, Netherlands, Netherlands
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SS
Sevil Söyleme Yurd
Colleague at Prs PoolingTürkiye, Turkey
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MS
Marthy Smits
Colleague at Prs PoolingEindhoven, North Brabant, Netherlands, Netherlands
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YC
Yiğit Civan
Colleague at Prs PoolingIstanbul, Istanbul, Türkiye, Turkey
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CV
Chiara Vailati
Colleague at Prs PoolingEindhoven, North Brabant, Netherlands, Netherlands
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LT
Laura Tarcea
Colleague at Prs PoolingVenlo, Limburg, Netherlands, Netherlands
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Quick answers generated from the profile data available on this page.
Csilla Sipos works for PRS Pooling.
Csilla Sipos is listed as Customer Support Lead @ PRS Pooling | Support Management at PRS Pooling.
Csilla Sipos is based in The Randstad, Netherlands, Netherlands while working with PRS Pooling.
Csilla Sipos has worked for Prs Pooling, Vodafone, Liberty Global, and Upc Magyarország.
Csilla Sipos's colleagues at PRS Pooling include Hichem Mathlouthi, Chiara Sassone, Stella Veranoudi, Débora B. Tavares, and Rosaria Anello.
You can use AeroLeads to view verified contact signals for Csilla Sipos at PRS Pooling, including work email, phone, and LinkedIn data when available.
Csilla Sipos holds Bachelor'S Degree, Faculty Of International Relations from Milton Friedman University.
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