With over 6 years of robust experience in sales and marketing management across the dental and e-commerce sectors, I have honed my skills in building and nurturing client relationships, developing effective sales strategies, and driving business growth. My expertise encompasses crafting tailored marketing campaigns, enhancing customer experience, and leading teams to exceed sales targets. I have demonstrated success in increasing revenue growth through strategic cross-selling.My agile approach to market demands and proficiency in digital platforms powered a newly established e-commerce venture to visibility and profitability.Previous positions held: E-commerce Manager, Sales and Marketing Manager, Sales Representative and Patient Manager/Customer Care Manager/Dental CoordinatorBelow are some of the key accomplishments that I have attained:● Achieved an average clinic occupancy rate of 90%+ through strategic client communication and team collaboration. ● Successfully built and managed a fully functional webshop using WordPress and WooCommerce, catering to premium cosmetics. ● Launched a Dental Tourism program that acquired 3 high-paying international clients within the first month. Expertise / Skills: E-commerce Management / Digital Marketing / Business Development / Sales Growth / Sales Strategy / Client Relationships / Campaign Management / WordPress / WooCommerce / Search Engine Optimization / SEO / PPC Advertising / Market Research / Competitor Analysis / Mailchimp / Customer Retention / CRM / Customer Satisfaction / Invisalign Sales / Wholesale Negotiations / Operational Excellence / Resource Allocation / Dental Tourism / Cross-Selling / Upselling / Business Intelligence / Data Analysis / KPI Achievement / Conversion Rate Optimization / Strategic Planning / Performance Reporting / Problem-Solving / Analytical Thinking / Innovation / Continuous Improvement / Project Management / Process Optimization / Product Development / Negotiation / Sales Growth / Marketing Strategy / Sales Strategy / Business Development / Customer Satisfaction / Customer Care / Customer Experience / Client Relations / Patient Relations / Social Media Management / Coordination / Lead Generation / Webstore Management / Online Store Management / Ecommerce Optimization / Website Building / Negotiation / Online Presence / Branding / Operational Management / Problem Solving / Communication / Interpersonal Skills / Content Creation / Customer Relationship Management/CRM / Presentation Skills / Reporting / Teamwork
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Ecommerce ManagerFaceheaven Jan 2022 - Present- Successfully built and managed a fully functional webshop using WordPress and WooCommerce from the ground up, specializing in the sale of premium cosmetics.- Created compelling and persuasive content, product descriptions and listings used on the website and social media platforms.- Utilized SEO strategies to increase organic traffic, enhancing website visibility and reach.- Led and executed online advertising campaigns, including Facebook PPC, to promote product awareness and attract potential customers. - Actively stayed up to date with the latest e-commerce trends, applying newly learnt techniques in web development, SEO, and digital marketing techniques.- Conducted comprehensive market research and competitor analysis to align product offerings with consumer demands. -
Sales And Marketing ManagerNaturadent Aesthetic And Laser Dental Clinic Aug 2020 - Jul 2023Budapest, HungarySales: - Established a loyal customer base applying personalized communication strategies coupled with consistent follow-ups and attentive customer care.Result: Achieved an impressive average clinic occupancy rate of 90%+ through daily collaboration with 20-30 coworkers and supervision of the reception team.- Boosted sales by targeting existing clients, resulting in a substantial revenue growth of 25-30% through efficient cross-selling and upselling.- Regularly exceeded sales goals by 10% for Invisalign Aligners and secured a 20-30% annual wholesale discount for the clinic and boosting company profitability.Marketing & Branding:- Crafted marketing messages for different personas and designed funnels. Planned and launched sales and marketing campaigns (Mailchimp) and seasonal promotions.- Doubled the number of positive feedbacks through client relationship building.- Provided digital marketing and strategy-related advice to the management. Delivered data-driven reports, analyses, and insights to inform management decisions.Business Development:- Optimized operational excellence and resource allocation, saving 40 hours monthly for doctors, leading to improved utilization of clinic occupancy and boosting daily patient volume.- Implemented a Dental Tourism program, introducing a new branch within the company.Result: successfully acquired 3 high-paying international clients within the first month leading to significant revenue growth.
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Patient Care ManagerAccess Smile Jan 2018 - May 2019Budapest, Hungary- Consistently attained sales targets, with notable achievements like devising implant procedure promotions that significantly increased monthly metrics by 10-25%. - Established and nurtured customer relationships by providing excellent customer service and prompt responses to inquiries, achieved a 98% CSAT (customer satisfaction) score.- Coordinated dental tourism procedures and ensured a seamless end-to-end patient experience.- Used a targeted marketing approach, consistently achieving KPIs and enhancing revenue growth through effective CRM use and innovative re-engagement tactics. -
Sales RepresentativeHotel Dent May 2016 - Jan 2018London, England, United Kingdom- Led negotiations and facilitated a seamless dental tourism system for international patients, including travel itineraries, treatment coordination and bespoke payment arrangements. Result: increased patient retention by 30% from consultation to post-treatment follow-ups.- Refined sales strategies, achieving a 40-60% conversion rate in end-to-end sales and customer care.
Csilla Topiczer Education Details
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Webdesign SchoolWeb Page, Digital/Multimedia And Information Resources Design -
Europa Vocational SchoolTourism And Travel Services Management
Frequently Asked Questions about Csilla Topiczer
What company does Csilla Topiczer work for?
Csilla Topiczer works for Faceheaven
What is Csilla Topiczer's role at the current company?
Csilla Topiczer's current role is ---------------.
What schools did Csilla Topiczer attend?
Csilla Topiczer attended Webdesign School, Europa Vocational School.
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