Creative display manufacturers

Ensure all clients SLA’s are met, Issue resolution• Timely and accurate provision of MI• Taking job briefs from clients and interpreting client schedules• Advising clients and Account Management team where required: Solutions, Technical Data, Productions Capabilities, Mail-ing tariffs.• Maintain accurate MI records for audit and review purposes• Timely and accurate provision of information for accounting• Preparation of jobs for invoicing and carrying out VAT assessments• Daily liaison with Account Management teams, Clients, Technical team (Software engineers) Productions teams (Print,Mail) Warehouse teams, Suppliers, Planning and Scheduling team.

Operations-Adhere to define standards and process in all activities ensuring best practice is adopted-Monitor team throughput and support the TL in organising staff as necessary to achieve SLAs-support TL in ensuring direct reports quality and throughput targets are achieved -demonstrate drive and support for continuous improvement activity-Help maintain up to date documented procedures for all tasks and processes-Indentify and eliminate process weakness through continuous improvement methodologiesClient-Provide timely and consistent delivery of MI reporting and all other services to external and internal clients and account management teams as required-Support when necessary the complaint and breach handling process -Develop and maintain strong relationships with internal clients providing assistance and advice as and when requiredPeople-Take responsibility for own learning and development-Support in ensuring workloads are balanced within the team and work with other teams to ensure a balanced workload exist throughout the areaKey competencies- Customer focus- Drive for result- Effective communication -listening & written- Planning & organising - managing and measuring work- Accountability and responsibility - Demonstrate ability to effectively resolve problems- Demonstrate support and drive for continuous improvement activity

As Deputy Shift Manager of Frozen Packing I had responsibility for a team of 60 people.I organised the Line Leaders and shop floor colleagues in their tasks in the Fry and packing areaI measured their performance using K.P.I.s. I was responsible for completion of Shift Reports, liaising with other departments for example: Planning, QA, Dry-and Cold store, Personnel etc.

I was one of the founder members of the company. It was a great challenge. I learned how to build and lead a big organization and communicate and manage people.We sold telecommunication solutions for the private sector in Multy Level Marketing system.Our network covered the whole country and our employees were 100+