Retail Personal Banker with background in Corporate Relationship Banking.Universal Banker with very strong customer service and interpersonal skills, ability to build trust with customers. High cross-selling ratio, referral to Mortgage, Wealth Management and Credit Card departments. Good problem solver, improving client retention. Ability to teach and coach new employees.Universal Banker (Personal Banker): Ridgewood Savings Bank (September 2020-present).• Develop understanding of customer’s financial profile to offer the best banking products for their specific financial need.• Explore opportunities for Wealth Management, Mortgage and Consumer Loans teams.• Cross-sell various banking products based on customer’s needs including checking and savings account, debit card products, electronic banking, e-statements, and credit cards. • Open checking accounts, savings accounts, and CDs; explain product options to customers.• Open new IRA accounts, process IRA transfer requests and distributions.• Open business accounts, complete Business Profile.• Assist customers with daily account maintenance: check clearance, deposit verification, fraudulent activity, title modifications, debit card issuance, and credit card application.• Control Teller: prove out cash boxes for ATM, Cash Dispenser, Coin Star, Control Teller, Vault and Branch. Daily servicing of the ATM machine.• Teller: Process deposits and withdrawals, issue Teller’s checks. Assist customers with account inquiries.o Life Insurance Agent LA-1766969NMLS #2254325Notary Public 01TI6440657