● Utilized Trailhead to be familiarized with Salesforce tools● Accomplished the following Superbadges in Salesforce: Lightning Implementation Specialist, Security Specialist & Process Automation Specialist● Collaborated with my cohort peers and fellow for both soft skills and Salesforce certification exam preparation● In the process of obtaining Salesforce Administrator

● Revise 40-60 work orders for status change, 10 – 100 NTE increase up to $10k and schedule change● Communicate with providers to assist them with the onboarding process for the FM● Utilize Fuze & Zoom for incoming calls or to make outbound calls to client or providers● Generate 5-10 work orders on behalf of the client store request● Effectively work with a team to stay in communication via Slack with any changes with client or providers● Revise 10 -15 COI’s & W9’s documentations from potential vendors to send to Accounts Payable● Manage weekly vendor reports to be sent to FM’s● Update and upload 15-30 COI documents into Fixxbook for existing providers● Review documents and profiles of potential providers to confirm that they’re in compliance of the client’s requirements● Invite 10 - 15 potential providers to be onboarded to Fixxbook & send Welcome Packets with onboarding instructions● Submit Jira tickets for bugs that need to be resolved by engineers● Create Zendesk tickets to monitor workflow● Closing the communication loop on all inquiries or issues in a timely and professional manner● Ensure client satisfaction with each client and provider interaction ● Assist in monitoring and evaluating 20-30 facility emergency work orders● Partner with Facility Managers and providers to coordinate service or status update● Monitor inbound assistance requests on the help desk platform; Zendesk● Update Microsoft spreadsheet with notes and status of the provider’s profile

• Manage a portfolio that includes 74 admin buildings/clinics, across the East Bay, South Bay and Peninsula• Coordinate conference room calendars, approvals/updates and communicate with porters for meeting room set up• Code 60 - 70 invoice’s per week for AP processing, allocating cost to appropriate budgets• Preparing building communications to inform employees of site updates.• Manage 12 engineers and 15 porters for the maintenance of portfolio sites• Schedule appropriate vendors and communicate effectively with requestors in regards to their tickets• Facilitate site decommissioning with site Managers• Organized facility maintenance projects with site Managers• Coordinate monthly C-I-CARE meetings with teleprompt, meeting material, IT and conference room set up.• Communicate effectively with Landlords and vendors to ensure proper protocols are in place for all sites and ensure that the lease is properly dictated• Participate in TJC (The Joint Commission Accreditation) readiness• Schedule regular walkthroughs of sites along with following up with Directors or Clinic Managers of any updates or issues• Responsible to order supplies for Site Support Services and managing mail• Utilize Maximo and Maintenance Connection ticketing system, Smartsheets, Word and Excel

• Coordinated facility maintenance and managed Accounts Receivable for 1.8 million square ft. commercial properties• Facilitating between vendor and tenant in terms of the tenant suite maintenance.• Responsible for researching and responding to all customer requests for information, service, or assistance, promptly and thoroughly within 1 hour. • Familiarized with various leases • Coordinate between tenant and vendor to execute any additional service requests pertaining to tenant suite.• Effectively communicate with 10-20 customers daily in regards to their payments, facility maintenance• Developed effective working relationships with customers to establish a point of contact for future requests for information, service or assistance. • Prepared and/or processed 4-5 purchase orders accurately and prior to all invoices being received. Tracked purchase orders to ensure receipt of signed order and billing from the vendor prior to the invoice being received. • Applied credits to tenant ledgers. Bill sundry items to tenants prior to the 20th of each month. • Provided aging report to GM by the 10th of the month with details of outstanding balances. Reviewed monthly rent statements prior to mailing them to tenants. • Prepared spreadsheets of outstanding A/R for monthly accruals. Reviewed and maintain accurate A/R files • Prepared tenant service requests, prioritize and/or refer within an appropriate timeframe based upon the urgency of the order, and input into Angus (an online service request system) accurately and within a designated timeframe. • Monitor vendor(s) performance to ensure compliance with the specifications/terms of their contract. • Effectively cross-trained with peers on operational issues as delegated by Manager to provide greater experience and development.

• Manage company checks, invoice and payments in QuickBooks• Utilize ConnectWise ticketing system• Schedule meetings and appointments, including coordinating and confirming attendance• Preform office supply inventory, re-ordering and stocking• Conduct faxing, filing, greeting visitors and answering the phone in a highly respectable manner • Prepare outgoing mail, accept mail and/or packages and route to the appropriate engineer• Update accounts payable invoices• Organize finalized cash receipts and credit card receipts and enter into Excel spreadsheet• Reconcile credit card charges and prepare daily check deposit

- Assisted in verifying accounts for Facebook Mentions application- Reviewed Facebook Accounts to check compatibility for Facebook’s criteria Mentions application- Provided customer support for public figures- Utilized Microsoft Excell to ensure accounts were compatible for Facebook’s verification badge

- Create, update and audit 10-15 Eat24 user accounts per day to ensure proper functioning of website- Provide end user support and training for 20-25 new and existing Eat24 clients per day, such as resolving broken links and changing user settings- Test approximately 25 end user accounts per day to verify that all applications are functioning properly - Certify client accounts through phone calls and emails to ensure that accounts are abiding by stipulations of Eat24 agreement

-Completed Scrum Master Training and received certification of completion-As a PMO at Splunk I have administered a 24hr. hackathon of 100 young adults. -For the Splunk4Good Twitter page I compiled news articles that dealt the company's interests to formulate a cohesive tweet.-In WordPress I would formulate a blog to highlight certain events of the company.-Intern Ambassador-Tested the functionality for Splunk website-Coordinated meetings for the Splunk inters so that they could deliver a project with in 8 weeks-Office administrator duties for hackathons and projects