Provided strategic advice and recommendations for business policies and practices to conform with business imperatives and government regulations. Strategized and implemented changes to procedures in order to promote efficiencies and cost/time savings for the business.Created communication plans and authored communications publicizing changes.Developed collaborative relationships across departments, with industry professionals, and with non-profit groups to improve the customer experience for airline passengers.

Assisted with projects related to work process improvements, system enhancements, and productivity issues.Conducted work process research; analyzed data and recommended improvements to processing routines and workflows.Managed the implementation of approved changes.Analyzed passenger service system processing routines, recommended system enhancements, wrote supporting documentation.Wrote detailed instructions regarding work flow process and coordinated with the training department for applicable training needs.Communicated project status to business leaders and other departments as necessary via presentations and other business documents.see less