Started an online Knowledge base to store all the videos, workflows and training guides for property business users globally, managed a migration from external to internal CMS platformOnboarding training for all new team members and interns, as well as quarterly technical training to business users worldwide.Problem ticket investigation for major P1, P2 issues on global reservations platform. Since taking over, went from 200+ to 0 ticket backlog monthly with consistent fix scheduleRates and rooms setup for testing and deployment in Sabre CRS. Involved in Sabre certification with other PMS, payment gateway and CRM.Regularly handles internal and public client service enquiries (both internal and external) on booking issues, workarounds and RCAsParticipate in new feature enhancements and UX updates to improve conversion, compliance, usability and revenue generationManage vendor team on UAT and deployment of each new release on the global website

Web Development & Facebook Lead Generation to help SMEs get actual sales and business from their online marketing budget.Laser focused on ROI and creating a funnel of sales and leads for local business clients.Clients include LED lighting, F&B, Property, Beauty, Education, Interior Design and Medical Industry.Skills include video creation, graphics design, landing page creation, website creation, copywriting, facebook ads, google SEO/SEM.Achievements:- B2C campaigns for brand new business under $4 ad spend per lead from landing page funnels- Broke 5 figures in net revenue in 6 months with 5X ROI adspend for startup eCommerce Brand- Ran 20-30 pax workshops for businesses on building a trusted brand with Facebook Marketing- Consulted and built up an online marketing and branding strategy for multiple startup brands in Fashion, Maternity, Air purification, Real Estate

Head Of Marketing For DreamSpace, co-working office in Johor Bahru + Won Best Coworking Space Award 2018 for Coworker.com+ 4 office outlets in Johor Bahru, 1 opening in KL & 1 100-seater event hall. + Set the Digital marketing and branding strategy for new startup from scratch.+ Generated over 300 leads and closed more than RM150,000 annual sales in 6 months+ Marketed joint business events with over 300 participants with Malaysian Property Developers in JB including Mah Sing, Austin18, Pacific Star

We make customized websites with full-featured backend systems tailor made for industries like F&B, Beauty & Spa, Retail & eCommerce. Custom development is also possible subject to clients requirements. If interested, please contact us through our website.http://webfirestudios.com

1st in-house marketing staff in team of 8 peopleMain scope is to do branding and generate leads for paid property investment workshops and full day eventsAlso helped with event logistics, customer relationship and seminar planningPart of team effort to help company to achieve over 100% growth in 2 yearsWorked with external vendors on graphics design and marketingRecruited and trained junior staff on digital marketing who are able to continue the campaigns after I left

Graduate of Founder Institute Singapore 2014.

Founder of personalised recommendation SaaS startup Quizdis.com.Quizdis.com helps websites provide personalised product recommendations tailored to the needs of every visitor, by means of an embeddable questionnaire. In doing so, businesses can attain higher sales conversion as well as increased engagement, which moves more qualified leads down their sales funnels. Quizdis also allows businesses to improve their recurring sales opportunities, by offering more targeted products to past customers to improve Customer Lifetime Value.

(Previously known as Callatay & Wouters until Oct 2012)Professional Services Consultant for Core Banking Software Thaler.Job scope includes the following:- Troubleshoot technical system errors & information requests for Tier-1/2 Bank clients- Perform technical analysis for change requests, resource estimation, implementation & post-implementation support.- Support end-of-day, end-of-month, end-of-year batch processing.Projects handled:Kyudo B2C internet banking portal- Client is a mid-tier retail bank- Installed and configured software stack required for internet portal software- Added and configured required database tables- Debugged modules for Payroll, Standing Order, and Internal Transfers- Maintained runbook for release to productionThaler improvement Project Phase 3- Client is mid-tier retail bank- Created and tested cobol scripts for data purging and backup- Created CU module in Thaler for bank users to set business rules for data purging- Tested patches for Order Management moduleClearview Service Portal Customization- Debugged existing bugs in ticketing portal- Developed and implemented new portal functionalities based on change requests from internal usersExperienced in troubleshooting issues for the following back-end modules:- Analytical accounting- Securities & Money markets- Internet Banking- Straight-through-processing for account opening applications- Order Management- Tax Management- Background Monitor

Consultant for Document Output Management System StreamServe.Install/Upgrade existing and new StreamServe ProductsConduct user training onsite for new implementationsTranslate business requirements documents to technical documentation for implementationProvide post-deployment support Sole onsite consultant for DBS E-Statement Phase 2 project, involving PDF and AFP creation using data from upstream systems and integration with various other systems to ensure proper workflowSuccessfully concluded phase 1 E-Statement High Availability / Disaster Recovery implementation to minimize downtime in cases of system failure