Christy Maggio Email & Phone Number

Kirkland, Wa, Us

Shoreline, Washington, United States

Seattle, Washington

• Promoted, successfully funded (at 371% of its original goal) and fulfilled a crowdfunding campaign to manufacture custom designed merchandise.• Operate a successful online storefront with a 5-star customer satisfaction rating.• Coordinate with external vendors and manufacturers to ensure timely delivery of product.• Manage Twitter account with 2600+ followers for site, receiving mentions and follows from respected journalists and well known members of the hockey community.• Contributed a chapter to the anthology Seattle Sports: Play, Identity, and the Pursuit of Credibility in the Emerald City (University of Arkansas Press, 2020).• Create animated .gifs and static images to give visual pop to social media posts.• Craft custom art and content by commission for clients with a rapid turnaround time.

Seatac, Washington, United States

• Produced written content across multiple platforms: blog, website, social media, newsletters, and other marketing collateral that maintained a consistent voice throughout while utilizing the strengths of each platform to their utmost.• Published content using CMS including producing pages as needed.• Managed Social Media accounts including scheduling content and moderating community responses, as well as performing social listening to monitor conversations relevant to our destination.• Researched original content, including archival research, site visits, and conducting interviews.

Seattle, Washington, United States

• Provided support in copy and content editing.• Managed content on multiple platforms including WordPress and Hootsuite.• Drafted plans with publishing team and clients for marketing campaigns.• Executed campaigns according to schedule leveraging remote work tools.

Greater Seattle Area

• Crafted written and visual content for internal publication, social media posts, and marketing collateral using Canva, GIMP, and Inkscape.• Managed and edited a site running on WordPress.• Collaborated with vendors to produce promotional goods and printed collateral.• Edited pieces written by others to ensure adherence to the company style guide.• Coordinated across teams to ensure that content was created and edited for promotional use.• Designed a company style guide document to cover fonts, colors, and general look and feel across all facets of the brand.

Greater Seattle Area

• Composed and updated articles in a knowledge base serving >17,000 users.• Crafted engaging copy which highlights premium features while educating on the operation of the product.• Communicated efficiently and effectively with a diverse customer base in order to resolve a wide variety of issues through written and verbal means.• Educated customers on new and existing features of the software and help to build solutions that work well with individualized needs.• Trained new employees on proper procedure in communicating with customers as well as operation of the product and internal tools.

• Provided timely artistic content for blog and Twitter account, often responding to events with original art within minutes of events occurring.

• Provided copy and content editing for submitted articles with a rapid turnaround time.• Pitched, researched, composed, and published both long-form and short articles based on timely topics for WordPress based site.• Crafted visually appealing and humorous header images which meld pithy, comedic text with images that reinforce the joke and provide graphic pop.

• Compiled hundreds of existing documents from disparate sources into an exhaustive 50+ page training guide for future employees.• Leadership responsibilities included training of new hires, leading meetings, scheduling and taking on additional tasks as required.• Strong multitasking, customer-facing role that involved managing multiple duties simultaneously, including scheduling, customer service, research, data entry, writing blog posts and individual projects.• Adapted to challenges outside of the regular job description and honed new skills in order to meet them by self-training in the use of unfamiliar tools and software and being flexible and willing to try new things.

Tacoma, Wa

• Reviewed between 5-15 incoming submissions of prose weekly.• Lead group discussions that give feedback for writers and determine which pieces would be published under a strict deadline.• Compiled quantifiable metrics on group reactions to submitted works to make final determinations on what was published.• Cooperatively copy edited and proofread full magazine once content was determined.

Mountain View, Ca

• Provided customer service in person, on phone and via email, requiring extensive knowledge of product and sales techniques.• Performed customer outreach and updates on social media (Facebook, Google+ and Tumblr) using corporate voice.• Assessed training needs for employees, composed and edited employee handbook.

Mountain View, Ca

Banquet Coordinator/Office Manager.• Maintained communication with corporate partners to arrange large events, edited contracts and menus to suit customer needs.• Updated social media (Facebook and Twitter) using corporate voice and managed website with minor HTML modifications and updates.• Composed regular email updates using MailChimp.• Designed graphics using GNU Image Manipulation Program (GIMP).• Organized office, provided customer service via phone and email and managed paperwork for three restaurants run out of a single office.• Reconciled receipts and invoices against billing to ensure all expenses were appropriately tracked and recorded.

Irvine, Ca

• Scheduled and divided tasks in cooperation with office staff to book travel and create both itineraries and instructional plans, ensuring efficient operation of office and delivery of services to clients.• Drafted, edited and submitted technology purchase proposals to government agencies while adhering to strict deadlines and formatting requirements.• Corresponded with government and private clients via email, ensuring their needs were addressed.• Researched, priced and purchased computer hardware to required specifications.

Irvine, Ca

• Provided customer support in high pressure, high volume environment via telephone and email for users of an online service.• Wrote and submitted typed reports for every phone call in a timely manner.

Bachelor'S Degree, English Language And Literature/Letters

Activities and Societies: Crosscurrents Review (Literary Journal)Dean's List Spring 2014

English Language And Literature/Letters

Activities and Societies: Phi Theta Kappa

Education record

Activities and Societies: Archery

Education record

Education record

Activities and Societies: Jazz Choir, Vocal Jazz EnsembleTraveled to China for two week tour with Vocal Jazz Ensemble.