Christopher Maclean-Goodhew Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

-As a team lead, provide troubleshooting accurate answers in a timely manner to the agents.-Assess calls and Live Chats to ensure high quality interactions and coach agents as needed on a weekly basis.-Draft emails and chat messages communicating directly with customers.-Consistently perform at a high level to pass weekly quality assurance assessments.-Escalate concerns to the appropriate team on Zendesk, and assist with escalation resolution.-Provide in depth using… Show more -As a team lead, provide troubleshooting accurate answers in a timely manner to the agents.-Assess calls and Live Chats to ensure high quality interactions and coach agents as needed on a weekly basis.-Draft emails and chat messages communicating directly with customers.-Consistently perform at a high level to pass weekly quality assurance assessments.-Escalate concerns to the appropriate team on Zendesk, and assist with escalation resolution.-Provide in depth using comprehensive financial literacy.-Create public facing replies on social media platforms as well as in response to Google reviews and App/Play store reviews.-Assist with onboarding new customers, including reviewing their applications to determine eligibility.-Review ID submissions to determine legitimacy of the submission using multiple tools.-Assist with processing chargebacks by determining eligibility and how to submit it on Mastercom, as well as communicating directly with the customer to start the process.-Assist with the processing of payment reversal requests. Show less

Calgary, Alberta, Canada

-Provide customers with in depth knowledge of current camera and content creation gear.-Answer incoming calls and emails, as well as follow up with the customer as needed.-Maintain a friendly and welcoming environment to build on customer relations.-Assist the team in opening and closing the store.

Mississauga, Ontario, Canada

-Create sales on a daily basis and hit sales goals by making the each customer is purchasing everything they will need. -Providing expert advice on products and selling our extended life plan on hard goods. -Open and close the store as well as supervise and manage 3-5 other employees. -Merchandise and make sure the store looks suitable for customers to enter and shop around. -Regularly receive and send out inventory. -Communicate with repair vendors to get customers… Show more -Create sales on a daily basis and hit sales goals by making the each customer is purchasing everything they will need. -Providing expert advice on products and selling our extended life plan on hard goods. -Open and close the store as well as supervise and manage 3-5 other employees. -Merchandise and make sure the store looks suitable for customers to enter and shop around. -Regularly receive and send out inventory. -Communicate with repair vendors to get customers products back in a timely manner and make sure all work necessary gets done. -Maintain a the cash flow and create cash reports. -AS400 training and comprehensive knowledge on a POS.-Keep an open line of communication between sales floor and customers through in-person, over the phone, and email interactions. Show less