Chris Mccurdy Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Renton, Washington

Dallas/Fort Worth Area

• Managed and developed 24 consumer portfolio agents located in U.S., Mexico, and India.
• Mitigated losses by ensuring agents met company standards for all KPI’s.
• Monitored service levels and compliance via audits and phone monitors conducted by Quality Assurance.
• Researched and resolved customer escalations as needed.
• Coordinated with analytics team to improve reporting.
• Managed agent onboarding, conducted performance reviews, and provided disciplinary measures as needed.

Irving, TX

• Managed and developed 20 in-house and remote analysts responsible for a portfolio of 165 dealers.
• Primary point of escalation for account management needs, focus on accounts over $10M.
• Introduced new policies and procedures to foster stronger relationship management of dealer partners, resulting in increased support levels and rapid sales growth.
• Incorporated available data to establish and maintain new, improved KPI’s supporting account management consistency.
• Worked cross-functionally with sales, contract funding, customer service, and collections to ensure overall operational efficiency.
• Recruited, interviewed, and hired credit staff.Achievements

San Francisco Bay Area

• Implemented robust policies, procedures and best practices to achieve continuous process improvements that expedited contract payment, reduced errors and met compliance standards.
• Conducted audits, prepared reports, and analyzed trends.
• Reviewed all approved contracts for completeness and appropriate documentation, and initiated corrective action with dealers when required.
• Cultivated and preserved strong relationships with dealership personnel, provided recommendations to drive dealer success, and promoted compliance with company policies as well as federal regulations/laws.
• Provided effective response to dealer inquiries on compliance with legal and operational policies.
• Supervised and developed a funding team of 7 associates responsible for contract payment to 140+ dealers across 6 states.

San Francisco Bay Area

• Managed a comprehensive workload that entailed management of the wholesale portfolio for the Northwest region, with 30+ dealers and $300 million outstanding.
• Served as the point-of-contact between corporate office and dealerships with responsibility for requesting updated/revised paperwork and initiating dealer audits, among other tasks.
• Closely collaborated with the credit origination department and funding operations.
• Monitored dealer financial statements using proprietary software, conducted audits, and provided recommendations to improve the financial and operational results of dealerships, promoting dealer success.
• Arranged and stored active and inactive dealer information to be reviewed during legal/operational audits.
• Reported daily/weekly payment violations and identified and reported insufficient funds payments for timely follow up and resolution with the dealer, besides working closely with the legal team and the dealer in the.

San Francisco Bay Area

• Oversaw the administration of company purchase policy across 140+ Honda/Acura dealerships that included communication of credit policies, fair lending laws, and due diligence to make sound lending decisions.
• Leveraged customer credit information to evaluate and monitor customer credit risk, to maximize cash flow while minimizing bad debt.
• Evaluated auto loan applications for new transactions and performed annual loan reviews for existing borrowers.
• Promoted American Honda Finance Corporation (AHFC) services to dealer partners and performed competitor analysis to fine-tune products/services.
• Served as department supervisor when required and directed the activities of team members.

Dallas/Fort Worth Area

• Analyzed customer account activity and managed collections, as per company policies and contract terms, with focus on minimal bad debt risk.
• Compiled reports regarding finance and credit data and reconciled customer statements/billing.
• Collaborated with regional management and corporate office for process improvement and optimization.
• Provided direction and support to a team of 10-13 tenured collectors.